Sun ZFS Storage 7420
 
Oracle ZFS Storage ZS5-2
 
Oracle ZFS Storage ZS3-2
 
Sun Storage 7110 Unified Storage System
 
Oracle ZFS Storage ZS4-4
 
Sun Storage 7210 Unified Storage System
 
Oracle ZFS Storage ZS5-4
 
Sun Storage 7410 Unified Storage System
 
Oracle ZFS Storage ZS3-4
 
Sun ZFS Storage 7120
 
Sun Storage 7310 Unified Storage System
 
Sun ZFS Storage 7320
 

PLA-Support>Sun Systems>DISK>ZFS Storage>SN-DK: 7xxx NAS
 

Patch fix to resolve Response Metric Error for Oracle ZFSSA EM Plugin version 12.1.0.7.0

In this Document

Symptoms

Cause

Solution

Created from <SR 3-12212687641>

Applies to:

Symptoms

The response metric sometimes does not work for Plugin version 12.1.0.7.0 on Oracle Enterprise Manager 13c Release 1.

Cause

The back-end logic uses an XML-RPC workflow connection, it is a known issue of ZFS Storage Appliance that sometimes the login throws a 'time out' exception, which fails the metric and response value.

Version 12.1.0.7.0 is an old version of plugin which uses XML-RPC workflow for certain functions.

Solution

The latest versions of plugin do not use XML-RPC workflows and use REST-API calls instead.

The ultimate solution is to upgrade Oracle Enterprise Manager and the plugin to latest versions.

Latest Enterprise Manager version : 13c Release 2.
Latest Plugin version : 13.2.2.0.0.

As a workaround till the upgrade to latest versions cannot be done, install the attached Plugin patch fix version 12.1.0.8.0.

Since it is an upgrade, there would be no downtime.

Direct Link - Enterprise Manager Upgrade Guide for plugin -https://docs.oracle.com/cd/E24628_01/doc.121/e24473/plugin_mngr.htm#EMADM15162 

Steps to be followed from the guide -
1) Importing Plug-In Archives (Section: 18.6.1.4), import the attached plugin file.
2) Upgrading Plug-Ins Deployed to Oracle Management Service (Section: 18.6.3)
3) Upgrading Plug-Ins Deployed to Oracle Management Agent (Section: 18.6.5)

Note :
The response metric and the green up arrow are now based on a simple ping.  (This is the case for all plugin versions going forward).
Earlier the Response was based on Ping and Credentials being okay. Now it is only based on Ping.

If the Credentials of an appliance are wrongly entered, the appliance would still be shown as up, if it is responding to ping.

But there would be an incident which mentions about credentials being wrong.

Another link to reach upgrade steps -
Enterprise Manager Could Control 12c Documentation -
https://docs.oracle.com/cd/E24628_01/index.htm ; Go to Administrator's Guide, Select Part III Section 18 Managing Plug-Ins,
Go to section - Downloading, Deploying, and Upgrading Plug-Ins.

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