VSM5 - RTD is showing message errors 3627.

Asset ID:	1-72-2243929.1
Update Date:	2017-03-16
Keywords:

Solution Type Problem Resolution Sure

Solution 2243929.1 : VSM5 - RTD is showing message errors 3627.

Applies to:

Sun StorageTek T10000B Tape Drive - Version All Versions and later
Information in this document applies to any platform.

Symptoms

Customer messages log:

01:02:40.87 STC23901 00000010 .SLS0923I DRIVE 3F86 HAS BEEN CLEANED USING CLN100
.SLS6684I RTD V0023F86 ON VTSS VSM002 RETURNED ECAM ERROR CC=5 RC=108
.SLS6625E RTD V0023F86 REPORTED TAPE VOID: 08402031000000203700>3627<000000000000000000000000CE0E522009510000

SL8500 log is show:

2017-03-11T04:18:27.020 warn 1.2.-2.1.2 3992 "Warning from device", Data=!|CDATA|drive 1,2,-2,1,2: load Successful with unitCheck 3627: CartLabel: CLN100CL (sn = 572004005344)||
2017-03-11T04:20:02.555 warn 1.2.-2.1.2 3992 "Warning from device", Data=!|CDATA|drive 1,2,-2,1,2: rewindUnload Successful with unitCheck 3627 (cartLabel = CLN100CL)||

MODEL = T10000B
FSC = 3627
FSC Match Found in Rev. 1.52)

FSC: 3627 RO_FSC_HANDLE_NEED_READ_DATA_FOR_BLANK_TAPE

MIM Code: NONE

FRU: OPER. ERROR CONF: 100%

Summary: |BLANK TAPE READ | *** | *** |

Field Text:
The drive was asked to read a blank tape.

Changes

Cause

The customer bought new cleaning cartridges

Solution

Informed to customer that the drive is trying to read a blank tape.

Requested customer operator to check the screen printing of the cartridges and see if the cartridges are cleaning cartridges.

T10000 Physical difference

The customer returned that the barcode is correct but the cartridges were data cartridges.

PS.: CL labels can be used for T10000A/B/C drives and is considered to be a universal cleaning label. This label needs to be affixed to a type 2 (T2) cleaning cartridge.

References

<NOTE:1291393.1> - T10000C - Cleaning Label Types For T10000C Drives

Attachments

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