HLRR (HLR Router): Alarm 31284 - HA Remote Subscriber Heartbeat Warning

Asset ID:	1-72-2236235.1
Update Date:	2017-02-21
Keywords:

Solution Type Problem Resolution Sure

Solution 2236235.1 : HLRR (HLR Router): Alarm 31284 - HA Remote Subscriber Heartbeat Warning

Applies to:

Tekelec HLR Router - Version HLRR 4.0 and later
Information in this document applies to any platform.

Symptoms

Customer reported alarm 31284 appearing intermittently on HLR Router.

Alarm appears and clears within few minutes

TIMESTAMP: 2017-02-21 23:40:15.108 EST
NETWORK_ELEMENT: noam-XXXX
SERVER: YYYY
SEQ_NUM: 2755150
EVENT_NUMBER: 31284
SEVERITY: MINOR
PRODUCT:
PROCESS: inetrep
TYPE: HA
INSTANCE: soam-ZZZZ
NAME: HA Remote Subscriber Heartbeat Warning
DESCRIPTION: High availability remote subscriber has not received a heartbeat within the configured interval
ERR_INFO:
GN_TIMEOUT/WRN Node: B0297.178 failed to send heartbeats for at least 15 seconds
^^ [5108:HaRemoteSubscriber.cxx:458]

SECS: 1487738415
USECS: 108000
CISECS: 1487738415
CIUSECS: 210000
ID: 1

TIMESTAMP: 2017-02-21 23:45:16.088 EST
NETWORK_ELEMENT: noam_XXXX
SERVER: YYYY
SEQ_NUM: 2755151
EVENT_NUMBER: 31284
SEVERITY: CLEAR
PRODUCT:
PROCESS: raclerk
TYPE: HA
INSTANCE: soam-ZZZZ
NAME: HA Remote Subscriber Heartbeat Warning
DESCRIPTION: High availability remote subscriber has not received a heartbeat within the configured interval
ERR_INFO: Alarm auto clear
SECS: 1487738716
USECS: 88000
CISECS: 1487738716
CIUSECS: 211000
ID: 0

Cause

This is a warning and can be due to transient conditions

Solution

Since this is a intermittent alarm so No action required: This is a warning and can be due to transient conditions. The remote subscriber will move to another server in the cluster.
Alarm auto clears within 300 Seconds.

http://docs.oracle.com/cd/E53657_01/docs.04/910-6572-001_rev_c.pdf

References

910-6572-001 Revision C

Attachments

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