NSP (MGMT) Scheduler Not Functional

Asset ID:	1-72-2233415.1
Update Date:	2017-11-12
Keywords:

Solution Type Problem Resolution Sure

Solution 2233415.1 : NSP (MGMT) Scheduler Not Functional

Applies to:

Oracle Communications Performance Intelligence Center (PIC) Software - Version 10.1.0 and later
Information in this document applies to any platform.

Symptoms

Management (NSP) Scheduled export does not create file on distant server.

Changes

Cause

It is related to authentication as per application.log:

2017-02-01 14:04:01,752 - ERROR - nsphost - ProTrace - username - SYSTEM - (s)ftp copy error - org.apache.commons.vfs2.FileSystemException: Could not connect to SFTP server at "sftp://root:***@x.y.z.t/".
  at org.apache.commons.vfs2.provider.sftp.SftpFileProvider.doCreateFileSystem(SftpFileProvider.java:107)
  at org.apache.commons.vfs2.provider.AbstractOriginatingFileProvider.getFileSystem(AbstractOriginatingFileProvider.java:103)
  at org.apache.commons.vfs2.provider.AbstractOriginatingFileProvider.findFile(AbstractOriginatingFileProvider.java:81)
  at org.apache.commons.vfs2.provider.AbstractOriginatingFileProvider.findFile(AbstractOriginatingFileProvider.java:65)
  at org.apache.commons.vfs2.impl.DefaultFileSystemManager.resolveFile(DefaultFileSystemManager.java:693)
  at org.apache.commons.vfs2.impl.DefaultFileSystemManager.resolveFile(DefaultFileSystemManager.java:621)
  at com.tekelec.cssg.nsp.protrace.ejb.scheduler.Ftp.copyFrom(Ftp.java:80)
  at com.tekelec.cssg.nsp.protrace.ejb.scheduler.XdrExportSchedulerMDB.doExport(XdrExportSchedulerMDB.java:230)
  at com.tekelec.cssg.nsp.protrace.ejb.scheduler.XdrExportSchedulerMDB.onMessage(XdrExportSchedulerMDB.java:86)
  at weblogic.ejb.container.internal.MDListener.onMessage(MDListener.java:379)
  at weblogic.jms.client.JMSSession.onMessage(JMSSession.java:4659)
  at weblogic.jms.client.JMSSession.execute(JMSSession.java:4345)
  at weblogic.jms.client.JMSSession.access$000(JMSSession.java:115)
  at weblogic.jms.client.JMSSession$UseForRunnable.run(JMSSession.java:5170)
  at weblogic.work.SelfTuningWorkManagerImpl$WorkAdapterImpl.run(SelfTuningWorkManagerImpl.java:528)
  at weblogic.work.ExecuteThread.run(ExecuteThread.java:178)
Caused by: org.apache.commons.vfs2.FileSystemException: Could not connect to SFTP server at "x.y.z.t".
  at org.apache.commons.vfs2.provider.sftp.SftpClientFactory.createConnection(SftpClientFactory.java:230)
  at org.apache.commons.vfs2.provider.sftp.SftpFileProvider.doCreateFileSystem(SftpFileProvider.java:96)
  ... 15 more
Caused by: com.jcraft.jsch.JSchException: Auth fail
  at com.jcraft.jsch.Session.connect(Session.java:484)
  at com.jcraft.jsch.Session.connect(Session.java:163)
  at org.apache.commons.vfs2.provider.sftp.SftpClientFactory.createConnection(SftpClientFactory.java:226)
  ... 16 more

Solution

Authentication should be tried with ssh command line from MGMT to distant server.

Another authentication method should be enabled (certificate, ...) for tekelec user (OS user).

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