Exalytics: Getting Error "Exachk is Supported Only on Oracle Engineered systems.Please Run orachk." While Running The Exachk Utility

Asset ID:	1-72-2233393.1
Update Date:	2017-03-01
Keywords:

Solution Type Problem Resolution Sure

Solution 2233393.1 : Exalytics: Getting Error "Exachk is Supported Only on Oracle Engineered systems.Please Run orachk." While Running The Exachk Utility

Applies to:

Exalytics In-Memory Machine X3-4 - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

On running the exachk utility on X3-4 Exalytics server ,it is showing the below error:

[root@exalytics1.mydomain-node01 exachk]# ./exachk
This computer is for [S]ingle instance database or part of a [C]luster to run RAC database [S|C] [C]:

As this is an exalytics server with BI and EPM along with times ten installed .So why it is asking for the above database instance .
Even giving the prompt as S or C it is getting exited with below result.

-------------------------------------------------------------------------------------------------------
Oracle Stack Status
-------------------------------------------------------------------------------------------------------
Host Name CRS Installed ASM HOME RDBMS Installed CRS UP ASM UP RDBMS UP DB Instance Name
-------------------------------------------------------------------------------------------------------
exalytics1.mydomain-node01 No No Yes No No No
-------------------------------------------------------------------------------------------------------

exachk is supported only on Oracle Engineered systems.Please run orachk.

exachk is exiting...

Cause

Cause of this issue has been identified and verified as:

<BUG:25440267 >" target="_blank">25440267>> - EXALYTICS PS5 : GETTING ERROR WHILE RUNNING THE EXACHK UTILITY

EXACHK did not identify this system as Exalytics because following command returns no output.
.
30749: + /usr/bin/ipmitool sunoem cli force 'show /SP system_identifier'
30749: + ipmi_system_identifier='Connected. Use ^D to exit.
-> show /SP system_identifier

/SP
Properties:
system_identifier = (none)

-> Session closed
Disconnected'

Solution

To fix this error,manually set the system_identifier in ILOM as Oracle Exalytics Machine Serial Number.

One can set it using the command prompt by going in the /System and set it. After setting this, restart the ILOM and then check if the value is getting returned or not.

Once the value is returned then execute the exachk.

References

<BUG:25440267> - EXALYTICS PS5 : GETTING ERROR WHILE RUNNING THE EXACHK UTILITY

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