SL8500 - Elevator Inoperative by SLConsole (RED) (Error=7004)

Asset ID:	1-72-2230286.1
Update Date:	2018-03-02
Keywords:

Solution Type Problem Resolution Sure

Solution 2230286.1 : SL8500 - Elevator Inoperative by SLConsole (RED) (Error=7004)

Applies to:

Sun StorageTek SL8500 Modular Library System - Version All Versions and later
Information in this document applies to any platform.

Symptoms

Elevator Inoperative by SLConsole (RED)

High noise during move Z;

In Log snapahot is reporting:

2017-01-27T20:03:48.074 error 1.0.-54.2.0 3955 "Error from device Code: 702 - Device move failed - OK to try again", Data=moveToPosition |CDATA|checkForIsrFailure saw status=1, error=7004, mech=vadera; Move failed, excessive current required|| 1,4,-54,2,1
2017-01-27T20:04:08.075 error 1.0.-54.2.0 3955 "Error from device Code: 701 - Move failed - Device inoperative", Data=moveToPosition |CDATA|recv move to 4 on left elevator;Invalid state (Move Motor Failure) should be 'Ready'| 1,4,-54,2,1

Cause

Z-Frame Elevator Pulley Assembly, Left broked

Solution

Replaced Z-Frame Elevator Pulley Assembly, Left (FRU).

References

<NOTE:1015224.1> - SL8500 - Elevator Wheel/Roller Part Number and Replacement Procedure
<NOTE:1550004.1> - SL8500 - Elevator Issue. One Of The Elevators Is Not Working as Expected. Elevator Status "failed" on SLConsole

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