Oracle ZFS Storage Appliance : akProgrammerError with older version of Internet Explorer

Asset ID:	1-72-2229235.1
Update Date:	2017-10-05
Keywords:

Solution Type Problem Resolution Sure

Solution 2229235.1 : Oracle ZFS Storage Appliance : akProgrammerError with older version of Internet Explorer

Applies to:

Oracle ZFS Storage ZS3-BA - Version All Versions to All Versions [Release All Releases]
Oracle ZFS Storage ZS3-4 - Version All Versions to All Versions [Release All Releases]
Oracle ZFS Storage ZS3-2 - Version All Versions to All Versions [Release All Releases]
Oracle ZFS Storage ZS5-2 - Version All Versions to All Versions [Release All Releases]
Oracle ZFS Storage ZS5-4 - Version All Versions to All Versions [Release All Releases]
7000 Appliance OS (Fishworks)

Symptoms

While accessing the BUI from Internet Explorer following error is seen :

Exception type: akProgrammerError
Message: Unhandled native exception occurred during XMLRPC completion
callback
Computed stack trace:
<unknown>(method:"array.chunk", proxy:<object> "[object Object]",
args:<array> "39", callback:<function> "function (ret, err) {\n\t\tif (err)
{\n\t\t\tfunc(ret, err);\n\t\t\tthrow (err);\n\t\t}\n\n\t\ttotal =
total.concat(ret.chunk);\n\n\t\tif (progress)\n\t\t\tnelements =
progress(ret);\n\n\t\tif (!ret.done) {\n\t\t\tif (nelements > 0)
{\n\t\t\t\takService.array.chunk(id, nelements, process);\n\t\t\t} else
{\n\t\t\t\takService.array.chunk(id, process);\n\t\t\t}\n\t\t} else
{\n\t\t\tfunc(total, undefined);\n\t\t}\n\t}", retries:null)
<unknown>(method:"array.chunk", proxy:<object> "[object Object]",
args:<array> "39")
akService.array.chunk(39, <function> "function (ret, err) {\n\t\tif (err)
{\n\t\t\tfunc(ret, err);\n\t\t\tthrow (err);\n\t\t}\n\n\t\ttotal =
total.concat(ret.chunk);\n\n\t\tif (progress)\n\t\t\tnelements =
progress(ret);\n\n\t\tif (!ret.done) {\n\t\t\tif (nelements > 0)
{\n\t\t\t\takService.array.chunk(id, nelements, process);\n\t\t\t} else
{\n\t\t\t\takService.array.chunk(id, process);\n\t\t\t}\n\t\t} else
{\n\t\t\tfunc(total, undefined);\n\t\t}\n\t}")
<unknown>(ret:<object> "[object Object]", err:null)
<unknown>(ret:<array> "true,[object Object],39", err:null, ndx:-1)
<unknown>(ret:<array> "true,[object Object],39", err:null)
<unknown>(response:<object> "[object Object]", null)
<unknown>(r:<object> "[object Object]", e:null, cb:<function> "function
(response) {\n\t\t\tvar result = null;\n\t\t\tvar fault = null;\n\t\t\tvar
docb = true;\n\t\t\ttry {\n\t\t\t\tresult =\n\t\t\t\t
coXmlrpcProxy.unmarshallResponse(response);\n\n\t\t\t\t/*\n\n\n\t\t\t\t
*/\n\t\t\t\tif (result === null)\n\t\t\t\t\treturn;\n\n\t\t\t} catch (e)
{\n\t\t\t\ttry {\n\t\t\t\t\te.xmlrpc_method = method;\n\t\t\t\t} catch (e1)
{}\n\t\t\t\tif (e instanceof coXmlrpcFault) {\n\t\t\t\t\tfault =
e;\n\t\t\t\t\tproxy._fillFault(fault);\n\t\t\t\t} else if
(proxy._coxp_onasyncerr) {\n\t\t\t\t\tfault = proxy._coxp_onasyncerr(e,
null,\n\t\t\t\t\t method, stack, true, retries);\n\t\t\t\t} else if (e
instanceof coError) {\n\t\t\t\t\t\tthrow (e);\n\t\t\t\t} else
{\n\t\t\t\t\tthrow (new coError('Response ' +\n\t\t\t\t\t 'unmarshalling
failed', e, stack));\n\t\t\t\t}\n\t\t\t} finally {\n\t\t\t\tresponse =
null;\n\t\t\t}\n\n\t\t\ttry {\n\t\t\t\tif (fault &&
proxy._coxp_onfault)\n\t\t\t\t\tdocb = proxy._coxp_onfault(method,
args,\n\t\t\t\t\t fault, stack);\n\t\t\t\tif
(docb)\n\t\t\t\t\tcallback(result, fault);\n\t\t\t} catch (e) {\n\t\t\t\ttry
{\n\t\t\t\t\te.xmlrpc_method = method;\n\t\t\t\t} catch (e1) {}\n\t\t\t\tif
(proxy._coxp_onacberr)\n\t\t\t\t\tproxy._coxp_onacberr(e, fault,
method,\n\t\t\t\t\t stack);\n\t\t\t\telse if (e instanceof
coError)\n\t\t\t\t\tthrow (e);\n\t\t\t\telse\n\t\t\t\t\tthrow (new
coError('Unhandled error ' +\n\t\t\t\t\t 'during callback', e,
stack));\n\t\t\t} finally {\n\t\t\t\tcallback = null;\n\t\t\t\tstack =
null;\n\t\t\t\targs = null;\n\t\t\t}\n\t\t}")
<unknown>()
<unknown>()

Additional members:
xmlrpc_method: array.chunk
Wrapped exception type: TypeError
Native message: Object doesn't support property or method 'indexOf'
Native file: <undefined> line ?
Additional native members:
description: Object doesn't support property or method 'indexOf'
number: -2146827850
xmlrpc_method: array.chunk

Cause

Customer was using Internet Explorer 8.

This is a known issue with the older version of Internet Explorer

Bug 24966930 - Use of indexOf() causes "Unhandled native exception" for older IE releases

As per the bug, the issue may be seen with IE 8.6.x

This issue is because older versions of IE cannot handle indexof() calls.

Solution

Workaround :

1. Try to use IE 9 or above and ensure compatibility mode is disabled for the domain which ZFSSA is part of.

2. Use another browser like Firefox / Chrome etc.

Issue is expected to fix in the upcoming AK releases.

References

<BUG:24966930> - USE OF INDEXOF CAUSES "UNHANDLED NATIVE EXCEPTION" FOR OLDER IE RELEASES

Attachments

This solution has no attachment