Eagle Software Upgrade Failed in Phase 2 - MTT error 3443 detected appl upgrade/init failed

Asset ID:	1-72-2226979.1
Update Date:	2017-01-31
Keywords:

Solution Type Problem Resolution Sure

Solution 2226979.1 : Eagle Software Upgrade Failed in Phase 2 - MTT error 3443 detected appl upgrade/init failed

Applies to:

Oracle Communications EAGLE (Hardware) - Version EAGLE 45.0 and later
Information in this document applies to any platform.

Symptoms

On : EAGLE 46.2 version, Eagle 5 - STP (Production)

Source Release: 46.2.0-67.10.0
Target Release: 46.3.0.0.2-68.28.0

Upgrade Failed in Phase 2 when started to convert standby E5MASP (1113/ 1114).

ERROR
-----------------------

xxstp2 17-01-20 00:15:54 AST EAGLE 46.3.0.0.2-68.28.0 Upg Phase 2

Command Abort: MTT error 3443 detected
appl upgrade/init failed
;

xxstp2 17-01-20 00:15:54 AST EAGLE 46.3.0.0.2-68.28.0 Upg Phase 2
Card 1113 Module upg_mgr.c Line 6597 Class 0051 Severity 1
73 0d 2d 05 41 74 74 65 6d 70 74 20 74 6f 20 69 s.-.Attempt.to.i
73 73 75 65 20 4d 54 54 20 69 6e 20 75 70 67 20 ssue.MTT.in.upg.
70 68 61 73 65 20 32 00 phase.2.

Report Date:17-01-20 Time:00:15:54

Cause

The issue seems related to Upgrade Threshold TYPE configuration mismatch on both E5MASP cards which failed the upgrade in phase 2.

When Active is E5MASP (1113/1114) - Upgrade Threshold is "Group"

When Active is E5MASP (1115/1116) - Upgrade Threshold is "SET"

Software Upgrade Guide: Appendix B.2 Proc30-Step6 was not performed due to active MASP (1115/1116) showing Upgrade Threshold Type "SET"

Solution

Appendix B.2 needs to executed completely when preparing for upgrade to use the Card-Set Network Conversion method.

Attachments

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