One Ethernet Interface is Still Bouncing for a Sigtran Card Even After Replacement and After a Slot Move

Asset ID:	1-72-2220049.1
Update Date:	2017-01-10
Keywords:

Solution Type Problem Resolution Sure

Solution 2220049.1 : One Ethernet Interface is Still Bouncing for a Sigtran Card Even After Replacement and After a Slot Move

Applies to:

Oracle Communications EAGLE (Hardware) - Version EAGLE 3x.x and later
Information in this document applies to any platform.

Symptoms

The port A of an E5-ENET card is regularly down since several months
Threshold excess at the Ethernet layer is also observed

Cause

There is a hardware issue :

- The card became down at the Ethernet layer 32 x times in 2 days, and the status lasted one or two seconds only.
- Moreover the Ethernet failure recovered after one or two seconds

Conclusion there is an intermittent and transient hardware failure somewhere.
- There are 4 parts involved in the Ethernet connection : the card, the card cable, the card connector, and the port of the switch

=> All of them have to be checked.

****16-10-26 01:48:04****
3534.0539 ** ENET 2311,A Ethernet Interface Down
****16-10-26 01:48:06****
3538.0540 ENET 2311,A Ethernet Interface Up

Solution

The problem has been solved by replacing the card's adapter.

Attachments

This solution has no attachment