Procedure to Apply the PATCH #25162346 for Resolving the BUG #24834411 on Release 46.3X

Asset ID:	1-72-2217884.1
Update Date:	2017-05-31
Keywords:

Solution Type Problem Resolution Sure

Solution 2217884.1 : Procedure to Apply the PATCH #25162346 for Resolving the BUG #24834411 on Release 46.3X

Applies to:

Oracle Communications EAGLE (Software) - Version EAGLE 46.3 to EAGLE 46.3 [Release EAGLE 46.0]
Information in this document applies to any platform.

Symptoms

LIM and STC cards in the system may generate "Module ntp_utl.c Line 1471" severity-1

Card 4316   Module ntp_utl.c Line 1471 Class 0001 Severity 1
        00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
        00 00 00 00 53 88 fd f1 ce e0 64 f1 85 a7 98 00 ....S.....d.....
        85 a7 98 00                                     ....
    Report Date:16-11-17 Time:16:05:55

Changes

Cause

TSC Synchronization is an option for the Eagle that will allow all cards in the system, which contain a Time Slot Counter, to synchronize with one another. The ability to have synchronized timing between cards is used in optional applications such as system wide message time stamping. For the TSC Sync feature to work, EAGLE requires a valid external clock source connected to it, either a BITS or a HS (High Speed) clock. However EAGLEs running R46.3.0.0.x are unable to derive clock for TSC sync feature from HS clocks. This is impacting system wide message time stamping on EAGLEs which are not connected to a valid BITS (Composite) clock source. This may affect data correlation based on message timestamps (added by EAGLE) on monitoring solutions like PIC, as the messages getting copied on to it will have the EAGLE timestamps set to zero.

This issue will impact EAGLE system wide message time stamping when all of the following condition are true:

EAGLEs running R46.3.0.0.X release
TSCSYNC and EISCOPY features are tuned ON for Integrated Monitoring Support on EAGLE
EAGLE is not connected a valid BITS/Composite clock source (although a valid HS clock source is available)

Solution

The Solution consists of 2 procedures.

Procedure 1: Downloading the Patch #25162346 and preparing the USB with New GPL available .
Procedure 2: Applying the Patch #25162346 GPL to Eagle 46.3.0 X system.

Procedure 1: Download the Patch #25162346 and prepare the USB with New GPL available

Then follow the below steps to create a USB ready with new Debug GPL added to the USB.

Run rept-stat-db command to check which E5-MASP is currently active.
Insert a Backup USB or new USB drive in the active MASP card
Format the Backup USB drive inserted to removable media slot by entering the below Command:

format-disk:type=system:force=yes:low=no
Output example:

tekelecstp 16-12-01 17:05:38 MST EAGLE 46.3.0.0.2-68.28.0
Format-disk of system removable cartridge started.
Extended processing required, please wait.;
tekelecstp 16-12-01 17:05:38 MST EAGLE 46.3.0.0.2-68.28.0
Disk Operation: Creating file system.;
tekelecstp 16-12-01 17:06:04 MST EAGLE 46.3.0.0.2-68.28.0
Disk Operation: Initializing Disk Contents.;
tekelecstp 16-12-01 17:10:38 MST EAGLE 46.3.0.0.2-68.28.0
Format disk in progress;
tekelecstp 16-12-01 17:11:42 MST EAGLE 46.3.0.0.2-68.28.0
Format-disk of system removable cartridge complete
Copy the systems GPL to the formatted USB by entering the below command:

copy-gpl:dloc=<1113 or 1115>
Output example:

tekelecstp 16-12-03 15:25:04 MST EAGLE 46.3.0.0.2-68.28.0
COPY GPL: MASP B - COPY STARTS ON ACTIVE MASP
;
tekelecstp 16-12-03 15:26:54 MST EAGLE 46.3.0.0.2-68.28.0
COPY GPL: MASP B - COPY TO REMOVABLE DRIVE COMPLETE
Download the Patch #25162346 from MOS by clicking the below link or search on MOS for Patch#25162346.
Decompress file p25162346_463002_Tekelec.zip. You will get 2 files blmcap.elf and oamhc.elf in the folder.
Take the removable USB drive and install in a PC, Rename the existing file toamhc.elf on the USB to toamhc.original.elf.
Rename the downloaded oamhc.elf file in folder by prefixing with “t” and copy this file to the removable USB drive installed on your PC.
If a warning will be issued about overwriting the existing file, click yes to proceed.
Eject the removable USB from your PC, the removable USB drive is now ready to use in Eagle STP.
After copying the Patch GPL to the USB removable drive ,USB removable drive is now ready to use in Eagle .

Procedure 2: Review alarm status and backup the DB

Check the alarm conditions:

Rept-stat-trbl:display=timestamp
Rept-stat-db:display=all
Rept-stat-gpl:display=all
Rtrv-gpl
Review the alarm status and make sure no system abnormalities are observed before proceeding further.
Take the Backup on the fixed and USB removable drive (removable drive used in this step is different from the one prepared in procedure 1):

Chg-db:action =backup
Chg-db:action =backup :dest=remove
rept-stat-db
Remove the USB removable drive containing system backup and store in a safe location.

Procedure 3: Apply the GPL patch to system

Insert the removable USB drive prepared in procedure 1 into to removable slot on active MASP
Verify the GPL on the remove trial by entering the below command:

Rtrv-gpl
Output example:

tekelecstp 16-12-03 15:31:40 MST EAGLE 46.3.0.0.2-68.28.0

GPL Auditing ON
GPL CARD RELEASE APPROVED TRIAL REMOVE TRIAL
BLMCAP 1114 138-028-000 138-028-000 138-028-000 -----------
BLMCAP 1116 138-028-000 138-028-000 138-028-000 138-028-100
BLMCAP 1115 ----------- ----------- ----------- -----------
OAMHC 1114 138-028-000 138-028-000 ----------- -----------
OAMHC 1116 138-028-000 138-028-000 138-028-000 138-028-100
OAMHC 1115 ----------- ----------- ----------- -----------
HIPR2 1114 138-028-000 138-028-000 138-028-000 -----------
HIPR2 1116 138-028-000 138-028-000 138-028-000 138-028-000
HIPR2 1115 ----------- ----------- ----------- -----------
SS7HC 1114 138-028-000 138-028-000 138-028-000 -----------
SS7HC 1116 138-028-000 138-028-000 138-028-000 138-028-000
Verify the USB contains the PATCH GPL by entering the below command:

Rtrv-gpl:gpl=OAMHC (Remove trial and Trail for active TDM location should have the new GPL(138-028-100).
Output example:

GPL       CARD RELEASE      APPROVED         TRIAL        REMOVE TRIAL
OAMHC     1114 138-028-000 138-028-000      138-028-100 138-028-100
OAMHC     1116 138-028-000 138-028-000      ----------- -----------
OAMHC     1113 ----------- -----------      ----------- -----------
Copy the GPL to trial version/approved version for OAMHC with below command:

Chg-gpl:gpl=oamhc:ver= 138-028-100 (Remove Trial )
Output example:

tekelecstp 16-12-03 16:38:45 MST EAGLE 46.3.0.0.2-68.28.0
OAMHC upload to 1114 completed
OAMHC upload to 1116 completed
System Release ID table upload to 1114 completed
System Release ID table upload to 1116 completed
Verify the new patch OAMHC GPL version. The RTRV-GPL:GPL=OAMHC should display this new patch OAMHC GPL version as approved OAMHC GPL version:

rtrv-gpl:gpl=oamhc
Output example:

tekelecstp 16-12-03 16:39:38 MST EAGLE 46.3.0.0.2-68.28.0
GPL Auditing ON
GPL       CARD     RELEASE      APPROVED           TRIAL         REMOVE TRIAL
OAMHC     1114     138-028-000 138-028-100 ALM    138-028-100   138-028-100
OAMHC     1116     138-028-000 138-028-100 ALM    -----------   -----------
OAMHC     1113     ----------- -----------        -----------   -----------
Remove the removable USB drive from active MASP
Initialize the standby MASP with below command (where XXXX is the standby MASP):

init-card:loc=XXXX
Verify the card status. Make sure the card status is IS-N:

rept-stat-card:mode=full:loc=<standby MASP loc>
Verify patch OAMHC GPL version 138-028-100 on Standby MASP:

rept-stat-gpl:loc=<standby MASP location >
Output example:

tekelecstp 16-12-03 17:05:48 MST EAGLE 46.3.0.0.2-68.28.0
GPL Auditing ON
GPL    CARD     RUNNING       APPROVED        TRIAL
OAMHC 111x     138-028-100    138-028-100    ----------- *
BLMCAP          138-028-000    138-028-000 138-028-000
Initialize the active MASP with init-card:loc=XXXX (where XXXX is the active MASP). This will make system to switchover MASP locations.
Login to the Eagle.
Repeat steps 8 and 9 for new standby MASP location. Please note that the MASP location used in step 10 is the new standby MASP location.
Check the alarm conditions:

Rept-stat-trbl:display=timestamp
Rept-stat-db:display=all
Rept-stat-gpl:display=all
Rtrv-gpl

Review the alarm status and compare it with the status reported in step 1 of procedure 2. Make sure no new system abnormalities observed.

Please note that the RTRV-GPL will display alarm for OAMHC GPL. This is expected result.

References

<BUG:24425434> - SR: R46.3 - "TSC CLOCK IS UNAVAIL" & CLOCK FAILED ALARMS
<NOTE:2197296.1> - Message Timestamping Issue On EAGLE Running R46.3 May Affect Data Correlation On PIC
<BUG:24834411> - SR: R46.3 - "NTP_UTL.C LINE 1471" SEV-1S WITH 1ST 16 BYTES SET TO 0

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