Oracle Communications Performance Intelligence Center (PIC) Software
 

PLA-Support>Sun Systems>CommsGBU>Global Signaling Solutions>SN-SND: Tekelec PIC
 

In this Document

Symptoms

Changes

Cause

Solution

Verify if patch is installed

References

Created from <SR 3-13837059291>

Applies to:

Symptoms

Protrace full decoding is not displayed and "Coult not load the PDUs" is displayed instead.

/var/TKLC/log/ixp/DsapiJavaServer.log contains (from server where store is distributed):

Changes

Cause

Dsapi process cannot bind on port that is already used.

Solution

On all servers part of the subsystem:

1. Log on IXP server as cfguser:
   
   su - cfguser
2. Change directory:
   
   cd /opt/TKLCixp/prod/bin/
3. Stop dsapi process:
   
   pm.set off dsapi
4. Steps for ProlibServer:
   1. Rename file:
      
      mv ProlibServer ProlibServer_exe
   2. Edit new ProlibServer file:
      
      vim ProlibServer
      With following content (point is important):
      
      #!/bin/sh
      . PortCloser.sh
5. Create new file PortCloser.sh:
   
   vim PortCloser.sh
   With following content:
   
   #!/bin/sh
    function close_port
   {
   _PID_FD=( `lsof -F f -i TCP:$1 -s TCP:LISTEN|cut -c 2-|grep -A1 $$` )
   if [ ${#_PID_FD[*]} -eq 2 ]; then
   gdb -p ${_PID_FD[0]} -batch-silent -ex "call close(${_PID_FD[1]})"
   fi
   }
   close_port 5055
   close_port 5031
   exec `basename $0`_exe
6. Step for WiresharkServer:
   1. Rename WiresharkServer:
      
      mv WiresharkServer WiresharkServer_exe
   2. Create a copy of script:
      
      cp ProlibServer WiresharkServer
7. Change rights:
   
   chmod u+x ProlibServer WiresharkServer PortCloser.sh
8. Start dsapi process:
   
   pm.set on dsapi
9. Verify with pm.getprocs that dsapi does not restart in loop
10. After few seconds, verify ports are opened properly
    
    lsof -i TCP:5055 -i TCP:5031 -s TCP:LISTEN
    Expected output:
    
    COMMAND PID USER FD TYPE DEVICE SIZE/OFF NODE NAME
    java 5113 cfguser 17u IPv6 21423 0t0 TCP *:unot (LISTEN)
    java 5113 cfguser 11u IPv6 21415 0t0 TCP *:5031 (LISTEN)
    If you see more lines, it means that one step was missed during this procedure.

Full decoding will be properly displayed and issue will not reoccur.

Verify if patch is installed

1. TKLCixp package must be at least 10.2.0.0.0-25.5.0 (For latest information on 10.2.0, check 2118743.2):
   
   # rpm -q TKLCixp
   TKLCixp-10.2.0.0.0-25.5.0.x86_64
2. Run following command:
   
   lsof -i TCP:5055 -i TCP:5031 -s TCP:LISTEN
   Expected output (one process per port):
   
   COMMAND PID USER FD TYPE DEVICE SIZE/OFF NODE NAME
   java 5113 cfguser 17u IPv6 21423 0t0 TCP *:unot (LISTEN)
   java 5113 cfguser 11u IPv6 21415 0t0 TCP *:5031 (LISTEN)
   If you see more lines, it means that one step was missed during this procedure.
3. Verify file type and presence:
   
   cd /opt/TKLCixp/prod/bin/;file PortCloser.sh WiresharkServer WiresharkServer_exe ProlibServer ProlibServer_exe
   Expected output:
   
   PortCloser.sh: POSIX shell script text executable
   WiresharkServer: POSIX shell script text executable
   WiresharkServer_exe: ELF 64-bit LSB executable (...)
   ProlibServer: POSIX shell script text executable
   ProlibServer_exe: ELF 64-bit LSB executable (...)
   If output is different modifications were not properly implemented. Verify if any step was missed or recover file from another server of the subsystem
   

Scripted version

1. Download and copy attached script on one IXP server as cfguser.
2. Copy on all server but current:
   
   for i in `iqt -zph -f_name DaqServer| grep -v \`hostname\``; do echo $i;scp install_dsapi_fix.pl cfguser@$i:/home/cfguser/install_dsapi_fix.pl; done
3. Install it on all servers:
   
   for i in `iqt -zph -f_name DaqServer`; do echo $i;ssh $i "./install_dsapi_fix.pl"; done
4. Restart Dsapi on all servers:
   
   for i in `iqt -zph -f_name DaqServer`; do echo $i;ssh $i "pm.set off dsapi; sleep 3; pm.set on dsapi"; done

References

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