Oracle ZFS Storage Appliance: 'Unconfigure Storage' will hang if a disk is offline

Asset ID:	1-72-2212012.1
Update Date:	2017-10-05
Keywords:

Solution Type Problem Resolution Sure

Solution 2212012.1 : Oracle ZFS Storage Appliance: 'Unconfigure Storage' will hang if a disk is offline

Applies to:

Sun ZFS Storage 7420 - Version All Versions to All Versions [Release All Releases]
Oracle ZFS Storage ZS3-2 - Version All Versions to All Versions [Release All Releases]
Oracle ZFS Storage ZS3-4 - Version All Versions to All Versions [Release All Releases]
7000 Appliance OS (Fishworks)

Symptoms

Storage pool unconfigure stuck:

configuration storage (pool1) unconfigure> done
Unconfiguring your storage will remove any existing filesystems and LUNs. This
operation can be undone by importing the unconfigured storage pool.

Are you sure? (Y/N)

/ ----> It just gets stuck here

Cause

Customer has marked two Logzilla disks as Offline.

logs
mirror-15                                         UNAVAIL 0 0 0
        c2t5000A7203005BF5Bd0 OFFLINE 0 0 0
        c2t5000A72030070351d0 OFFLINE 0 0 0

Solution

If you have marked disks are Offline, then please mark them online before proceeding for unconfigure storage.

If unconfigure still fails then you should contact Oracle Support.

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