Oracle Key Manager (OKM) - KMA Will Not Power Up

Asset ID:	1-72-2210217.1
Update Date:	2016-12-09
Keywords:

Solution Type Problem Resolution Sure

Solution 2210217.1 : Oracle Key Manager (OKM) - KMA Will Not Power Up

Applies to:

Sun StorageTek Crypto Key Management System - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

X4170 M2 KMA will not power up

ILOM Messages found:

Fault detected at time = Thu Dec 1 18:09:33 2016. The suspect component: /SYS/PS0 has fault.chassis.domain.boot.power-off-unexpected with probability=100. Refer to http://www.sun.com/msg/SPX86-8002-2J for details.

Power Supply #
Health
  Health Details
  Location
  Power Supply Details
  Power Supply 0 Service Required Service Required Power to server is not available due to a malfunctioning component detected by CPLD.
  See the Open Problems page for more information. PS0 (Power Supply 0) Details

From the 'fmadm faulty' output, the power issue occurred only one time and affected both /SYS/MB and /SYS/PS0:

fmadm faulty

::::::::::::::

------------------- ------------------------------------ -------------- --------
Time UUID msgid Severity
------------------- ------------------------------------ -------------- --------
2016-12-01/18:09:33 6a798dad-e69c-e560-dd4b-e0a687a2f531 SPX86-8002-2J Critical

Fault class : fault.chassis.domain.boot.power-off-unexpected

FRU : /SYS/MB
  (Part Number: 511-1213-07)
  (Serial Number: 0328MSL-1130BA209E)

Description : Power to server is not available due to a malfunctioning
  component detected by CPLD.

Response : The chassis wide service required LED will be illuminated.

Impact : Server will not be able to power-on.

Action : Please refer to the associated reference document at
  http://www.sun.com/msg/SPX86-8002-2J for the latest service
  procedures and policies regarding this diagnosis.

------------------- ------------------------------------ -------------- --------
Time UUID msgid Severity
------------------- ------------------------------------ -------------- --------
2016-12-01/18:09:33 14205c20-c9a1-47a4-b1a7-a95583b8917d SPX86-8002-2J Critical

Fault class : fault.chassis.domain.boot.power-off-unexpected

FRU : /SYS/PS0
  (Part Number: 300-2233-02)
  (Serial Number: B53717)

Description : Power to server is not available due to a malfunctioning
  component detected by CPLD.

Response : The chassis wide service required LED will be illuminated.

Impact : Server will not be able to power-on.

Action : Please refer to the associated reference document at
  http://www.sun.com/msg/SPX86-8002-2J for the latest service
  procedures and policies regarding this diagnosis.

Changes

No known changes

Cause

System faults are preventing a successful system power up sequence.

The server powered up successfully after faults were cleared.

Solution

1. Log into the node ILOM and once you are at the SP prompt

% ssh -l root

2. List all known faults in the system.

Example:
Fault Management shell from the SP or CMM CLI, type one of the following:

start /SP/faultmgmt/shell

start /CMM/faultmgmt/shell

     -> show /SP/faultmgmt

     * Enter the fault management shell to obtain pertinent information about the fault.
    -> start /SP/faultmgmt/shell

3. Start the Fault Management:

Are you sure you want to start /SP/faultmgmt/shell(y/n)? y
faultmgmtsp>

* Use the 'fmadm faulty' command to identify the faulty component/FRU.

4. Example of clearing a fan fault:

Show fault:
       faultmgmtsp> fmadm faulty

    Will list the /SYS/MB fault with UUID
       ------------------- ---------------------------------------------------- -------------- --------
       Time UUID                                               msgid    Severity
       ------------------- ---------------------------------------------------- -------------- --------
       2012-12-15/21:53:29 68a0c563-e609-e8fb-9fae-c03c46867474 SPX86-8002-2J Critical

       Fault class : fault.chassis.domain.boot.power-off-unexpected

       FRU : /SYS/MB
       (Part Number: 511-1213-06)
       (Serial Number: 0328MSL-1106BA12XY)

       Description : Power to server is not available due to a malfunctioning component detected by CPLD.

       Use the above UUID to clear the fault.

5. Clear the fault:

      faultmgmtsp> fmadm repair 68a0c563-e609-e8fb-9fae-c03c46867474

   Show faults again / repeat till empty:
       faultmgmtsp> fmadm faulty

   Exit out of Fault Manager Shell:
       faultmgmtsp> exit

After clearing the actual fault, please continue to reset the SP.

6. Reset the SP:

->reset /SP

If the server does not power up successfully , replace the motherboard.

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