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| Oracle System Handbook - ISO 7.0 May 2018 Internal/Partner Edition | ||
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Solution Type Problem Resolution Sure Solution 2206358.1 : Call Recording Issues to NICE Logger after SBC Upgrade
In this Document
Created from <SR 3-13482116881> Applies to:Acme Packet 4600 - Version S-Cz7.2.0 and laterInformation in this document applies to any platform. SymptomsCustomer performed an upgrade to SCZ730M2 (from nnSCZ720m5) and started to see intermittent call recording issues with NICE voice loggers. In this intermittent scenario, RTP streams are sent to same port or channel on the NICE call logger. CauseThis was a known defect in NICE systems which was related to the synchronization module of the VRSP redundancy and was fixed in UP48. SolutionThe parameter on the NICE VRSPs "RedundancyDisableSynchModule" should stay in the default, which is NO. As a workaround to the above defect, this variable was set to YES, which resolved the behavior. Attachments This solution has no attachment |
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