SBC Alarm, "ingress realm XYZ not found"

Asset ID:	1-72-2198762.1
Update Date:	2017-05-17
Keywords:

Solution Type Problem Resolution Sure

Solution 2198762.1 : SBC Alarm, "ingress realm XYZ not found"

Applies to:

Acme Packet 4500 - Version S-Cx6.3.0 to S-Cz7.2.0 [Release S-Cx6.0 to S-Cz7.0]
Information in this document applies to any platform.

Symptoms

Though calls are working fine, customer reports receiving the alarms, "ingress realm 'XYZ' not found," on regular basis.

display-alarms
ID Task Severity First Occurred Last Occurred
262147 64 4 2016-02-24 12:01:04 2016-03-03 19:08:23
Count Description
99 ingress realm 'XYZ' not found

Changes

No changes made on the system or network.

Cause

The issue is that the configuration does not have steering-pool configured for the realm where the INVITE is received.

For the realm 'ABC' or 'XYZ' there is no corresponding steering-pool configured.

Thus, when we try to get the flow-ports for the same, you see the ALARM for "Ingress realm not found."

Solution

Configure the steering-pool for all the realms which are involved on the call.

References

<BUG:23313121> - SBC 4500 : INGRESS REALM NOT FOUND ALARM

Attachments

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