Session Agent Status Changes Not Reflecting on log.sipd

Asset ID:	1-72-2196572.1
Update Date:	2017-05-17
Keywords:

Solution Type Problem Resolution Sure

Solution 2196572.1 : Session Agent Status Changes Not Reflecting on log.sipd

Applies to:

Acme Packet 6300 - Version S-Cz7.2.0 and later
Information in this document applies to any platform.

Symptoms

Session Agent status changes not reflecting on log.sipd, but traps are being received on external SNMP agent.

Below were the SNMP traps generated:

audit.bak_201610010000.gz:1475234052 2016/09/30 11:14:12 NOTIFICATION-Router_acme-6300-3232117e002.oracle.com_apSysMgmtSAStatusChangeTrap__aa.aa.aa.aa Router acme-6300-3232117e002.d43.oracle.com apSysMgmtSAStatusChangeTrap_aa.aa.aa.aa 0 DXA NOTIFY Session Agent acme-sbc01 status changed - Reason: oosbyproxyerror
audit.bak_201610010000.gz:1475234058 2016/09/30 11:14:18 NOTIFICATION-Router_acme-6300-3232117e002.oracle.com_apSysMgmtSAStatusChangeTrap__aa.aa.aa.aa Router acme-6300-3232117e002.d43.oracle.com apSysMgmtSAStatusChangeTrap_aa.aa.aa.aa 1 DXA SOURCE-NOTIFY Session Agent acme-sbc021 status changed - Reason: oosbyproxyerror
audit.bak_201610010000.gz:1475234067 2016/09/30 11:14:27 NOTIFICATION-Router_acme-6300-3232117e002.oracle.com_apSysMgmtSAStatusChangeTrap__aa.aa.aa.aa Router acme-6300-3232117e002.d43.oracle.com apSysMgmtSAStatusChangeTrap_aa.aa.aa.aa 2 DXA SOURCE-NOTIFY Session Agent acme-sbc021 status changed - Reason: standby
audit.bak_201610010000.gz:1475234068 2016/09/30 11:14:28 NOTIFICATION-Router_acme-6300-3232117e002.oracle.com_apSysMgmtSAStatusChangeTrap__aa.aa.aa.aa Router acme-6300-3232117e002.d43.oracle.com apSysMgmtSAStatusChangeTrap_aa.aa.aa.aa 3 automation TAKE_OWNERSHIP Take Ownership
audit.bak_201610010000.gz:1475234068 2016/09/30 11:14:28 NOTIFICATION-Router_acme-6300-3232117e002.oracle.com_apSysMgmtSAStatusChangeTrap__aa.aa.aa.aa Router acme-6300-3232117e002.d43.oracle.com apSysMgmtSAStatusChangeTrap_aa.aa.aa.aa 4 DXA SOURCE-NOTIFY Session Agent acme-sbc021 status changed - Reason: inservice
audit.bak_201610010000.gz:1475234080 2016/09/30 11:14:40 NOTIFICATION-Router_acme-6300-3232117e002.oracle.com_apSysMgmtSAStatusChangeTrap__aa.aa.aa.aa Router acme-6300-3232117e002.d43.oracle.com apSysMgmtSAStatusChangeTrap_aa.aa.aa.aa 5 DXA SOURCE-NOTIFY Session Agent acme-sbc01 status changed - Reason: standby
audit.bak_201610010000.gz:1475234081 2016/09/30 11:14:41 NOTIFICATION-Router_acme-6300-3232117e002.oracle.com_apSysMgmtSAStatusChangeTrap__aa.aa.aa.aa Router acme-6300-3232117e002.d43.oracle.com apSysMgmtSAStatusChangeTrap_aa.aa.aa.aa 6 DXA SOURCE-NOTIFY Session Agent acme-sbc01 status changed - Reason: inservice
audit.bak_201610010000.gz:1475234123 2016/09/30 11:15:23 NOTIFICATION-Router_acme-6300-3232117e002.oracle.com_apSysMgmtSAStatusChangeTrap__aa.aa.aa.aa Router acme-6300-3232117e002.d43.oracle.com apSysMgmtSAStatusChangeTrap_aa.aa.aa.aa 7 notice TAKE_OWNERSHIP Take OwnershipR

Cause

Process-log-level is set to WARNING.

Solution

To resolve this behavior, changed the process-log-level = NOTICE in system-config

# system-config

hostname
description
location
mib-system-contact
mib-system-name
mib-system-location
snmp-enabled                 enabled
enable-snmp-auth-traps       enabled
enable-snmp-syslog-notify    disabled
enable-snmp-monitor-traps    enabled
enable-env-monitor-traps     enabled
snmp-syslog-his-table-length 1
snmp-syslog-level            WARNING
system-log-level             WARNING
process-log-level            WARNING =======> Changed to NOTICE

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