SL150 - Library Went Inoperative With RC = 9104

Asset ID:	1-72-2196013.1
Update Date:	2017-11-14
Keywords:

Solution Type Problem Resolution Sure

Solution 2196013.1 : SL150 - Library Went Inoperative With RC = 9104

Applies to:

StorageTek SL150 Modular Tape Library - Version All Versions and later
Information in this document applies to any platform.

Symptoms

FSC 9104

===>> SL150 got inoperative with RC = 9104

#define LIBMD_ROBOT_REACH_MOVE_ERROR_FAULT_CODE 9104 //_supported_
faultCode=9104
faultString="ROBOT_REACH_MOVE_ERROR"
helpString="Check for unseated tape. Inspect/replace robot"
cru1="Robot"
cru1Priority=1

===>> Several messages with RC = 5134
warn 2.0.4.0.1 5134 "Performed put retry. Put retry total = 1. Address for this retry (P:MSRC) 2:2,L,1,4"
warn 2.0.4.0.1 5134 "Performed put retry. Put retry total = 2. Address for this retry (P:MSRC) 2:2,L,1,4"
warn 2.0.4.0.1 5134 "Performed put retry. Put retry total = 3. Address for this retry (P:MSRC) 2:2,L,1,4"
error 2.0.4.0.1 5134 "Director - putResponse() srv_coord_put: hit something during reach extend. Might have hit the front of the cell or the cell may be occupied.; End of Text" <<<=== SLOT FULL

===>> Medias getting LOAD Failure during mount:

====>>> C00039L6
error 0.0.0.0.0 3318 "(request id = HOST/0x8d0e8c0) IfmMove::commonMoveCommand(): LOAD DRIVE: (P:MR) 2:2,Bottom Drive with tape C00039L6 request failed:" <<<=== Drive Modulo 2 Bottom
error 0.0.0.0.0 3318 "(request id = HOST/0x8d0e8c0) IfmMove::commonMoveCommand(): LOAD DRIVE: (P:MR) 2:2,Bottom Drive with tape C00039L6 request failed:"
warn 0.0.0.0.0 5804 "MciHdwEnv::readEnv: mciCmd.issueCommand() Failed or Timed Out completionCode=5 "
info 0.0.0.0.0 0000 "Service Beacon is DEACTIVATED: Current Health Event indicates the Library is degraded"

info 0.0.0.0.0 3318 "(request id = HOST/0x868a8d8) IfmMove::loadDrive() for drive id 9: MEDIA ERROR"
info 0.0.0.0.0 3318 "(request id = HOST/0x868a8d8) IfmMove::loadDrive(): AFTER dc.issueCommand():Drive LOAD failed for drive id 9 (userState==2)."
error 0.0.0.0.0 3318 "(request id = HOST/0x868a8d8) IfmMove::commonMoveCommand(): LOAD DRIVE: (P:MR) 2:5,Top Drive with tape C00039L6 request failed:" <<<=== Drive Modulo 5 Top
info 0.0.0.0.0 3318 "(request id = UNKNOWN/0) IfmMove::unloadDrive(): (P:MR) 2:5,Top Drive, tape: C00039L6 MEDIA ERROR"

====>>> C00040L6
info 0.0.0.0.0 3318 "(request id = HOST/0x868a8d8) IfmMove::loadDrive(): AFTER dc.issueCommand():Drive LOAD failed for drive id 3 (userState==2)."
info 0.0.0.0.0 3318 "(request id = HOST/0x868a8d8) IfmMove::loadDrive() for drive id 3: MEDIA ERROR"
error 0.0.0.0.0 3318 "(request id = HOST/0x868a8d8) IfmMove::commonMoveCommand(): LOAD DRIVE: (P:MR) 2:2,Top Drive with tape C00040L6 request failed:" <<<=== Drive Modulo 2 Top
info 0.0.0.0.0 3318 "(request id = UNKNOWN/0) IfmMove::unloadDrive(): (P:MR) 2:2,Top Drive, tape: C00040L6 MEDIA ERROR"

info 0.0.0.0.0 3318 "(request id = HOST/0x868a8d8) IfmMove::loadDrive() for drive id 4: MEDIA ERROR"
info 0.0.0.0.0 3318 "(request id = HOST/0x868a8d8) IfmMove::loadDrive(): AFTER dc.issueCommand():Drive LOAD failed for drive id 4 (userState==2)."
error 0.0.0.0.0 3318 "(request id = HOST/0x868a8d8) IfmMove::commonMoveCommand(): LOAD DRIVE: (P:MR) 2:2,Bottom Drive with tape C00040L6 request failed:" <<<=== Drive Modulo 2 Bottom

Changes

Entered new cartridges in SL150.

Cause

Defective tape cartridge.

Solution

The customer ejected the suspect cartridge and visually he found problem in cartridge window locked.

References

<NOTE:1474172.1> - SL150 - How to Find Firmware Update Patches and Upgrade the StorageTek SL150 Modular Tape Library With Those Firmware Patches

Attachments

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