Oracle ZFS Storage Appliance : Phone Home Registration is failing with transfer rate too slow

Asset ID:	1-72-2193851.1
Update Date:	2017-10-05
Keywords:

Solution Type Problem Resolution Sure

Solution 2193851.1 : Oracle ZFS Storage Appliance : Phone Home Registration is failing with transfer rate too slow

Related Items


Exalogic Elastic Cloud X3-2 Hardware
 Sun ZFS Storage 7420
 Oracle ZFS Storage ZS5-2
 Oracle ZFS Storage ZS3-2
 Sun Storage 7110 Unified Storage System
 Sun Storage 7210 Unified Storage System
 Oracle ZFS Storage ZS4-4
 Sun Storage 7410 Unified Storage System
 Oracle ZFS Storage ZS5-4
 Oracle ZFS Storage ZS3-4
 Sun Storage 7310 Unified Storage System
 Sun ZFS Storage 7120
 Sun ZFS Storage 7320
 Oracle ZFS Storage Appliance Racked System ZS4-4
 Oracle ZFS Storage ZS3-BA

Related Categories


PLA-Support>Sun Systems>DISK>ZFS Storage>SN-DK: ZS-ES

In this Document

Symptoms

Cause

Solution

References

Created from <SR 3-13485389381>

Applies to:

Exalogic Elastic Cloud X3-2 Hardware - Version X5 to X5 [Release X5]
Sun ZFS Storage 7420 - Version All Versions and later
Sun ZFS Storage 7320 - Version All Versions and later
Oracle ZFS Storage ZS3-4 - Version All Versions and later
Oracle ZFS Storage ZS3-2 - Version All Versions and later
7000 Appliance OS (Fishworks)

Symptoms

Phone home registration fails with error transfer rate too slow.

From <supportbundle>/logs/scrk_curl.txt :

* About to connect() to inv-cs.oracle.com port 443 (#0)
* Trying 129.157.65.14... * Timeout
* connect() timed out!
* Closing connection #0

CLI> confirm shell aklog scrk

........
Sat Oct 15 02:36:18 2016
nvlist version: 0
service = crs
method = register_client
arguments = (embedded nvlist)
nvlist version: 0
soa_id = <.....................>
version = 1.1.1
asset_id = urn:st:,............................>
public_key = -----BEGIN PUBLIC KEY-----

<...................>

-----END PUBLIC KEY-----

(end arguments)

result = (embedded nvlist)
nvlist version: 0
status = error_slow_conn
code = 0x0
akerrno = 519
akerrmsg = failed to make request: transfer rate too slow, connection aborted (connect() timed out!)
(end result)

The error above may be misleading.

ping and traceroute to inv-cs.oracle.com, transport.oracle.com, asr-services.oracle.com works fine for port 443.

But the wget and ssh do not work for the above mentioned hosts.

Cause

Proxy configuration in customer environment is not valid.

Solution

Customer needs to check their firewall rules and allow port 443 to be opened for outbound/inbound traffic for inv-cs.oracle.com, transport.oracle.com and asr-services.oracle.com.

References

<NOTE:1448931.1> - Sun Storage 7000 Unified Storage System: Appliance Firmware Release upgrade order
<NOTE:2135586.1> - Oracle ZFS Storage Appliance: Understanding Appliance Firmware Release Naming Convention
<NOTE:1986337.1> - Oracle ZFS Storage Appliance: Problems setting up Phone Home / ASR using the BUI

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