Fujitsu M10-1: Upgrading XCP Firmware Using BUI (Browser User Interface) Fails after Replacing the Motherboard Unit

Asset ID:	1-72-2193411.1
Update Date:	2017-10-05
Keywords:

Solution Type Problem Resolution Sure

Solution 2193411.1 : Fujitsu M10-1: Upgrading XCP Firmware Using BUI (Browser User Interface) Fails after Replacing the Motherboard Unit

Applies to:

Fujitsu M10-1 - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

Upgrading XCP 2013 firmware to the latest XCP 2320 fails when using the Browser User Interface (BUI).

Changes

A failed Fujitsu M10-1 system board, also known as Motherboard Unit, was replaced.

Cause

The replacement system board contained XCP2013, a version of firmware normally not seen in the field. First XCP firmware seen at GA was XCP2041. The most likely cause for the failed update is that the XCP2013 version did not have its BUI code completed and tested. The failed upgrade is not caused by failing hardware, there is no need for ordering further hardware components

Solution

To fix the issue, and upgrade to the latest XCP firmware, revert to upgrading the XCP firmware using the CLI interface. The CLI interface is capable of upgrading from XCP 2013:

Oct 7 14:54:18 xscf_name Event: SCF:XCP update has been completed (XCP version=2320:last version=2013)
Oct 7 14:54:17 xscf_name Event: SCF:XSCF update has been completed (BBID=0, bank=0)
Oct 7 14:46:34 xscf_name Event: SCF:XSCF writing is performed (BBID=0, XSCF version=02320000)
Oct 7 14:45:59 xscf_name Event: SCF:XSCF update is started (BBID=0, bank=0)
Oct 7 14:43:24 xscf_name Event: SCF:XSCF ready
Oct 7 14:37:17 xscf_name Event: SCF:XSCF bank apply has been completed (BBID=0, bank=1, XCP version=2320:last version=2013)
Oct 7 14:37:15 xscf_name Event: SCF:XSCF update has been completed (BBID=0, bank=1)
Oct 7 14:29:49 xscf_name Event: SCF:XSCF writing is performed (BBID=0, XSCF version=02320000)
Oct 7 14:29:26 xscf_name Event: SCF:XSCF update is started (BBID=0, bank=1)
Oct 7 14:27:31 xscf_name Event: SCF:XCP update is started (XCP version=2320:last version=2013)

References

<NOTE:1554086.1> - Fujitsu M10-1/M10-4/M10-4S XSCF Control Package (XCP) Firmware Image Software Version Matrix Information

Attachments

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