Session Border Controller Health Score Falls Below Threshold due to CPU Temperature Alarm

Asset ID:	1-72-2190369.1
Update Date:	2017-05-19
Keywords:

Solution Type Problem Resolution Sure

Solution 2190369.1 : Session Border Controller Health Score Falls Below Threshold due to CPU Temperature Alarm

Applies to:

Acme Packet 4500 - Version S-Cz7.3.0 to S-Cz7.3.0 [Release S-Cz7.0]
Information in this document applies to any platform.

Symptoms

Session Border Controller alarm reports that Health Score has fallen below threshold e.g.

# display-alarms
1 alarms to show
ID Task Severity First Occurred Last Occurred
131101 3938 4 2016-08-16 21:57:17 2016-08-16 21:57:17
Count Description
1 health score is at 55 (under threshold of 60)

Reviewing log files shows the following:

log.brokerd:Sep 27 10:16:57.173 [CRITICAL] (0) Temperature Sensor CPU TEMP0 is at 112.125 degrees C, over critical threshold of 100.000
log.brokerd:Sep 27 10:17:02.508 [MAJOR] (0) health score is at 0 (under threshold of 75)

acmelog.2:Sep 27 10:16:54.693 atcpd01@HLBOOR3891N-N-AP-SRRT-01: MINOR Sep 27 10:16:57.173 brokerd@DEVICE: CRITICAL ALARM[00010002] Task[00000013] Temperature Sensor CPU TEMP0 is at 112.125 degrees C, over critical threshold of 100.000
acmelog.2:Sep 27 10:17:01.764 atcpd01@HLBOOR3891N-N-AP-SRRT-01: MINOR Sep 27 10:17:02.508 brokerd@DEVICE: MAJOR ALARM[0002001d] Task[00000013] health score is at 0 (under threshold of 75)

NOTE: The log files are stored in the /opt/logs directory by default

Cause

This is a known issue tracked under Defect 22474551.

Solution

This issue is resolved in SCZ730m2 and later. Information on downloading the software can be found at in document:

How to download Acme Packet Software from the Patches and Updates section of My Oracle Support <Document 1617976.1>

References

<BUG:22474551> - TEMPERATURE SENSOR CPU
<NOTE:1589489.1> - How to Capture all Log Files on Acme Packet systems including 3800, 4500, 4600, 6100, 6300
<NOTE:1617976.1> - How to download Acme Packet Software from the Patches and Updates section of My Oracle Support

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