FS System: Newly added drives in a Drive Enclosure display a status of UNSUPPORTED

Asset ID:	1-72-2190111.1
Update Date:	2018-01-16
Keywords:

Solution Type Problem Resolution Sure

Solution 2190111.1 : FS System: Newly added drives in a Drive Enclosure display a status of UNSUPPORTED

Applies to:

Oracle FS1-2 Flash Storage System - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

Newly installed drives report as UNSUPPORTED in Oracle FS System Manager GUI and FSCLI. Overall system status changes to WARNING after the drives are added.

Verify using Oracle FS System Manager GUI :

Login to FS Manager GUI
Go to System tab >Hardware >Drive Enclosure
Select Enclosure > right click and select View
Click on the newly installed DRIVE and verify the status

Verify using Oracle FS System Manager CLI (FSCLI) :

#fscli enclosure -list -details -enclosure /<Enclosure ID or fqn>

Eg:

#fscli enclosure -list -details -enclosure /ENCLOSURE-01

/ENCLOSURE-01

        Id : 50800200014753E2
        DisplayNumber : 1
        Comment :
        HardwareComponentStatus : NORMAL
        OverallFruStatus : NORMAL
        TemperatureStatus : NORMAL
        SerialNumber : xxxxxxxxx
        ManagementState : AVAILABLE
      OverallEnclosureStatus : NORMAL
        AutoEnclosureOps : true
        Model : ORACLE DE2-24P
        FirmwareVersion : 0x11

Chassis

                 Number : 0
                 Status : NORMAL
                 SerialNumber : xxxxxxx
                 PartNumber : 7043630

DiskDrive

                 DriveStatus : UNSUPPORTED <---------------
                 Model : LB1606R SUN1.6T
                 SerialNumber : 40314696
                 FirmwareVersion : S318
                 DriveSlot : 0
                 StorageClass : capssd
                 EncryptionSupported : false
                 Capacity
                 Gigabytes : 1625.3
                 Bytes : 1625324254840
                 RemainingLifeExpectancy : 60

From the FS1-2 log bundle :

EnclosureInformation_DiskDrive[7]_DriveStatus = UNSUPPORTED <-------------------
EnclosureInformation_DiskDrive[7]_Model = HSFAC2DA4SUN400G
EnclosureInformation_DiskDrive[7]_SerialNumber = 160XXXXXXX
EnclosureInformation_DiskDrive[7]_FirmwareVersion = D29E
EnclosureInformation_DiskDrive[7]_DriveSlot = 7
EnclosureInformation_DiskDrive[7]_Capacity = 406337758840
EnclosureInformation_DiskDrive[7]_EnclosureIdentity_Id = 508002000XXXXXXXX
EnclosureInformation_DiskDrive[7]_EnclosureIdentity_Fqn = /ENCLOSURE-01
EnclosureInformation_DiskDrive[7]_StorageClass = UNKNOWN
EnclosureInformation_DiskDrive[7]_EncryptionSupported = true
EnclosureInformation_DiskDrive[7]_EncryptionEnabled = true

Changes

The addition of a new drive enclosure or insertion of additional drives into an existing drive enclosure (in the case of SSD).

Cause

The firmware package for the drive model is not installed on the system.

NOTE: This document do not apply if the firmware for a drive model is installed and the drive status persists as UNSUPPORTED.

Example :

Addition of SSD DRIVE (model HSFAC2DA4SUN400G -> Sunset Cover Plus 400GB FIPS SSD) and it's status is shown as UNSUPPORTED.

In order to identify description details of any drive model refer to Document 2095090.1 FS System: Drive Firmware Matrix for the FS1-2.
"fscli" is required to execute the commands listed below. Refer to Document 1991938.1 FS System: How to Obtain and Install the fscli Tool Software.

Execute fscli software_update -list and verify the firmware for a particular DRIVE model is staged/installed under sections StagedDriveFirmware & InstalledDriveFirmware.

#fscli login -u <username> <fs-system IP>

#fscli software_update -list

Staged Software: /STAGED
   Id : xxxx
   PackageVersion : 2090-00001-060209-035300
....
....
....
StagedDriveFirmware
   DriveFirmware
      DriveType : SanDisk 1600GB SSD
      Version : 2052-00005-060208-034100
   DriveFirmware
      DriveType : Hitachi 900GB HDD
      Version : 2052-00002-060200-015700
   DriveFirmware
      DriveType : Hitachi 4TB HDD
      Version : 2052-00003-060204-028100
   DriveFirmware
      DriveType : HGST Sunset Cove Plus 400GB FIPS SSD
      Version : 2052-00009-060204-029400
   DriveFirmware
      DriveType : SanDisk 400GB SSD
      Version : 2052-00004-060208-034100
   DriveFirmware
      DriveType : HGST AriesHC 8TB (non-FIPS) HDD
      Version : 2052-00008-060208-034600
   DriveFirmware
      DriveType : Sunset Cove Plus 400GB SSD
      Version : 2052-00006-060200-017300

StagedGlobalStorageManagerSoftware
         Installed Software: /INSTALLED
         Id : xxxxx
         PackageVersion : 2090-00001-060209-035300
         ManagementState : AVAILABLE
....
....

InstalledDriveFirmware

   DriveFirmware
      DriveType : SanDisk 1600GB SSD
      Version : 2052-00005-060208-034100
   DriveFirmware
      DriveType : Hitachi 900GB HDD
      Version : 2052-00002-060200-015700
   DriveFirmware
      DriveType : Hitachi 4TB HDD
      Version : 2052-00003-060204-028100
   DriveFirmware
      DriveType : SanDisk 400GB SSD
      Version : 2052-00004-060208-034100
   DriveFirmware
      DriveType : HGST AriesHC 8TB (non-FIPS) HDD
      Version : 2052-00008-060208-034600
   DriveFirmware
      DriveType : Sunset Cove Plus 400GB SSD
      Version : 2052-00006-060200-017300

InstalledGlobalStorageManagerSoftware

As one can see from the output above, the firmware package for "Sunset Cove Plus 400GB FIPS SSD" is NOT installed. The firmware package is just staged.

If the firmware package for a particular drive model is not installed, the DRIVE will not be accepted into the system configuration and as a result will show as UNSUPPORTED.

Other way around is to ssh to FS1-2 and check whether the firmware package is installed.

Please refer to the Document 2029847.1 FS System: How to Enable SSH Access to the Pilot if ssh is disabled.
Please refer to the Document 2046703.1 FS System: Passwords Associated with the Oracle FS1-2 Flash Storage System for the default password.

Example :

Below output indicate firmware for model "HSFAC2DA4SUN400G (FIPS)" is NOT installed but just staged to the system.
Look for the firmware packages under "AxiomONE-SW-installed" directory.

[root@pilot1 ~]# ls -l /rpms/AxiomONE-SW-*/*hgst400*

-rw-r--r-- 1 root root 1006775 Jul 27 00:33 /rpms/AxiomONE-SW-installed/oraclefs-hdd-hgst400gb-nfp-060200-017300.x86_64.rpm

-rw-r--r-- 1 root root 1006947 Jul 27 00:33 /rpms/AxiomONE-SW-staged/oraclefs-hdd-hgst400gb-fip-060204-029400.x86_64.rpm <--------------
-rw-r--r-- 1 root root 1006775 Jul 27 00:33 /rpms/AxiomONE-SW-staged/oraclefs-hdd-hgst400gb-nfp-060200-017300.x86_64.rpm

Solution

1.Remove all the newly installed drives.

2.Install the required drive firmware using the Flash Storage Service Manager client software to update Drive Enclosure drives:

Select Support tab
Select Software and Firmware in the navigation tree
From the menu bar select Actions and then Update Drive Firmware or from the main window, right click and select Update Drive Firmware
In the pop-up window check all the boxes in the Install column and then click OK

3.Insert drives one by one and accept.

NOTE: All Drive Firmware update operations are disruptive, and require a maintenance window of approximately 1 hour. Installing all available Drive Firmware upgrades at the same time adds only a few minutes to the update process and avoids the need to perform additional disruptive Drive Firmware updates should new drive models be added to the system.

References

<NOTE:1968129.1> - FS System: FS1-2 Upgrade R6.x to R6.x Procedures
<NOTE:1967797.1> - FS System: How to Download Software and Firmware Updates for the FS1-2

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