X5-2 failed DBPs causing FMA fault ILOM-8000-30

Asset ID:	1-72-2186276.1
Update Date:	2016-11-28
Keywords:

Solution Type Problem Resolution Sure

Solution 2186276.1 : X5-2 failed DBPs causing FMA fault ILOM-8000-30

Applies to:

Oracle Server X5-2 - Version All Versions and later
x86

Symptoms

------------------- ------------------------------------ -------------- --------
Time UUID msgid Severity
------------------- ------------------------------------ -------------- --------
2016-09-23/08:46:32 444aa9e3-b643-e195-ed15-e8ff6b40c902 ILOM-8000-30 Major

Problem Status : open
Diag Engine : fdd 1.0
System

System Component
Manufacturer : Oracle Corporation
Name : unknown
Part_Number : unknown
Serial_Number : unknown

----------------------------------------
Suspect 1 of 1
Fault class : fault.chassis.tli.invalid
Certainty : 100%
Affects : /SYS
Status : faulted

FRU
Status : faulty
Location : /SYS
Manufacturer : Oracle Corporation
Name : unknown
Part_Number : unknown
Serial_Number : unknown
Chassis
Manufacturer : Oracle Corporation
Name : unknown
Part_Number : unknown
Serial_Number : unknown

Description : The Top Level Identification of the system cannot be
determined.

Response : The system will return UNKNOWN to Product identification
requests.

Impact : The Product part number and serial number, as well as other
important platform identification information, will be
unknown.

Action : Please refer to the associated reference document at
http://support.oracle.com/msg/ILOM-8000-30 for the latest
service procedures and policies regarding this diagnosis.

Changes

Changing the MB, Disk Back Plane (DBP) or Power Supply 0 without following the replacement procedures can cause this issue.

Cause

This has been noticed in early X5-2 systems that have been sitting for long periods of time prior to power up due to the off gassing of the rubber gasket causing the DBP to corrode and not be able to hold the TLI.

Solution

Determine if any parts have failed in the system such as the PS0, or the DBP or the MB or if any were replaced.

Replace any failed components.

A Field Engineer will need to be sent to the site to set the TLI using "How to update the Serial Number on Oracle x64 platforms (Doc ID 1364359.1)"

References

<NOTE:1964265.1> - How to Replace an Oracle Server X5-2 or X6-2 Power Supply
<NOTE:1961418.1> - How to Replace an Oracle Server X5-2 and X6-2 Disk Backplane [VCAP]
<NOTE:1168560.1> - ILOM-8000-30 - Top Level Identification indeterminate

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