Oracle Communications User Data Repository
 

PLA-Support>Sun Systems>CommsGBU>Broadband Network Solutions>SN-SND: Tekelec UDR
 

In this Document

Symptoms

Cause

Solution

Created from <SR 3-13274592811>

Applies to:

Symptoms

OCUDR GUI Critical, Major, and Minor alarm alarm bubbles bubbles as "null".

Cause

It has been discovered that the WSSE Password used by Appworks to build alarm presentation is interrupted and cannot pull alarm data. It was found that somehow after patch application, permissions were not set properly on /var/TKLC/rundb/run/db/ directory for ComcolConfigPart and CoreAdmPart. This is preventing APPWORKS and SOAP to properly function to build alarm presentation. This defect is recorded on BUG 24621566. The following is the work around that customers can apply should the condition occur.

Log into the command line of the NOAM Server that has "null" bubble alarms and validate the following directories.

OCUDR-NO

/var/TKLC/rundb/run/db/
drwxr-x--- 2 root root 4096 Sep 8 01:00 ComcolConfigPart
drwxr-x--- 2 root root 4096 Sep 8 01:00 CoreAdmPart

Note:  File permissions should be drwxrwxrwx (777).

Solution

Oracle recommends the following work around to resolve the issue.

Corrective Action

1) Ensure the NOAM with the issue is the standby server. If it is not, then Switch roles to make OCUDR-NO standby.
2) Place NOAM server OOS.
3) Remove NOAM server from the Server Group, and re-add.
4) Bring NOAM server ACTIVE.
5) Wait for Replication to recreate the /var/TKLC/rundb/run/db/ tables with the correct permissions.

NOAM server

/var/TKLC/rundb/run/db/
drwxrwxrwx 2 root root 4096 Sep 8 01:12 ComcolConfigPart
drwxrwxrwx 2 root root 4096 Sep 8 01:12 CoreAdmPart

 6) Verify Alarms bubbles are correct by entering the IP of the standby NOAM server GUI and view alarm bubbles.

 7) Reapply latest patch to restore your software updates. 

End of Procedure

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