".CSV" Files for Comp-Link Measurements Are Empty

Asset ID:	1-72-2180738.1
Update Date:	2016-09-15
Keywords:

Solution Type Problem Resolution Sure

Solution 2180738.1 : ".CSV" Files for Comp-Link Measurements Are Empty

Applies to:

Oracle Communications EAGLE (Software) - Version EAGLE 42.x and later
Information in this document applies to any platform.

Symptoms

The COMP-LINK .csv files are empty with a size of 0Kb, and they are sent every 2 hours only instead of every 30 min

Cause

The issue comes from the active MASP A

The ftptest is accepted by the standby MASP but rejected by the active MASP :

> pass:loc=1115:cmd="ftptest -a meas"

eaglestp16-09-06 12:09:12 GMT EAGLE5 46.0.3-65.26.29
  FTP Interface Test
  Test Results: PASS
  Server IP: 10.30.120.1
  FTP Error: 0
  Segment: 190004fa
  Diag Msg:

> pass:loc=1113:cmd="ftptest -a meas"

eaglestp 16-09-06 12:09:47 GMT EAGLE5 46.0.3-65.26.29
  FTP Interface Test
  Test Results: FAIL
  Server IP: 0.0.0.0
  FTP Error: 0
  Segment: 19000519
  Diag Msg: Server Connection Error

  FTPTEST: Command Complete

Solution

- reseat the active MASP A
- run the command : rept-ftp-meas:type=comp:enttype=link:lsn=urp1h2983s
- check that the measurements are present on the ftp server with values inside
- if it is working fine, switch the MASP activity to make the MASP A the active one and run again the above command rept-ftp-meas, and check if t works fine

Rebooting the active MASP A with init-card was enough to solve the issue.

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