T10000B: "Warning from device - Result Code : 3992"

Asset ID:	1-72-2175346.1
Update Date:	2017-10-03
Keywords:

Solution Type Problem Resolution Sure

Solution 2175346.1 : T10000B: "Warning from device - Result Code : 3992" - Needs Cleaning

Applies to:

Sun StorageTek SL8500 Modular Library System - Version All Versions to All Versions [Release All Releases]
Sun StorageTek T10000B Tape Drive - Version All Versions and later
Information in this document applies to any platform.

Symptoms

Two T10000B Tape Drives (1,3,-2,1,3 & 1,3,1,1,4) status shows warning "Yellow" on SL console.

1,3,1,1,4 2,1,11,0 18 online T10000b-Enc 572004007916 1.48.205/5.30
1,3,-2,1,3 2,1,2,0 24 online T10000b-Enc 572004000888 1.48.205/5.30

Device Id : 1,3,1,1,4

State
Status : ok
Op State : online
Drive State : empty
Drive needs cleaning : true
Host Activity : false

Device Id : 1,3,-2,1,4

State
Status : ok
Op State : online
Drive State : empty
Drive needs cleaning : true
Host Activity : false

Time : 2016-08-16T13:49:33.377
Device Address : 1.3.1.1.4
User : root
Requester : default
Activity : queryDrive
Request Id : 25178601
Level : warn
Result Code : 3992
Text : "Warning from device"
Parameters : Data=getStatewarn6437<!|CDATA|drive 1,3,1,1,4: getState Successful (state = empty, label = , enableLibraryMode = 1, type = T10000b-Enc)||>000emptytruefalse

Time : 2016-08-16T18:26:54.548
Device Address : 1.3.-2.1.4
User : root
Requester : default
Activity : checkoutDiag
Request Id : 25192901
Level : warn
Result Code : 3992
Text : "Warning from device"
Parameters : Data=getStatewarn6437<!|CDATA|drive 1,3,-2,1,4: getState Successful (state = empty, label = , enableLibraryMode = 1, type = T10000b-Enc)||>000emptytruefalse

Cause

Possible Causes :

-- Cleaning Cartridge might be expired
-- Cleaning Cartridge might not be available

Solution

Need to first verify whether the cleaning cartridge is available on the library.

Then check whether the cleaning cycle been expired. (50x times is the maximum).

To discuss any of this information further with Oracle experts and industry peers, we encourage you to review, join or start a discussion in the My Oracle Support Community, Oracle Tape Hardware

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