SPARC: SMF-8000-YX: system/management/firmware-check:default is unavailable

Asset ID:	1-72-2164409.1
Update Date:	2017-10-05
Keywords:

Solution Type Problem Resolution Sure

Solution 2164409.1 : SPARC: SMF-8000-YX: system/management/firmware-check:default is unavailable

Applies to:

SPARC T4-4 - Version All Versions to All Versions [Release All Releases]
SPARC T5-2 - Version All Versions to All Versions [Release All Releases]
SPARC T5-4 - Version All Versions to All Versions [Release All Releases]
SPARC T4-2 - Version All Versions to All Versions [Release All Releases]
SPARC T4-1 - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

Solaris FMA reports SMF-8000-YX, reporting a service has failed on svc:/system/management/firmware-check

Solaris messages log

SUNW-MSG-ID: SMF-8000-YX, TYPE: defect, VER: 1, SEVERITY: major
EVENT-TIME: Sat Jul 23 13:03:06 PDT 2016
PLATFORM: ORCL,SPARC-T4-1, CSN: AK00197xxx, HOSTNME: XXXXXXX
SOURCE: software-diagnosis, REV: 0.1
EVENT-ID: 4bf749bd-0849-4f49-9881-d83281ca1777
DESC: A service failed - a start, stop or refresh method failed.
AUTO-RESPONSE: The service has been placed into the maintenance state.
IMPACT: svc:/system/management/firmware-check:default is unavailable
REC-ACTION: Run 'svcs -xv svc:/system/management/firmware-check:default' to dete
rminethe generic reason why the service failed, the location of any logfiles, a
nd a list of other services impacted. Please refer to the associated reference d
ocument at http://support.oracle.com/msg/SMF-8000-YX for the latest service proc
edures and policies regarding this diagnosis.

SMF confirms the faulted service and location of the log

root# svcs -xv
svc:/system/management/firmware-check:default (firmware-check)
State: maintenance since Wed Jul 23, 2016 05:26:03 PM PDT
Reason: Start method exited with $SMF_EXIT_ERR_FATAL.
See: http://support.oracle.com/msg/SMF-8000-KS
See: man -M /usr/share/man -s 1M firmware-check
See: /var/svc/log/system-management-firmware-check:default.log
Impact: This service is not running.

Firmware-check log will indicate that a firmware update is required

root# tail /var/svc/log/system-management-firmware-check:default.log

With the Solaris OS firmware-check tool it reminds the operator during solaris start up that
the Platform System Firmware needs to be updated to obtain the latest bug and security fixes.

Cause

A tool was introduced in Solaris 11.3.10.5.0 (above) to checks if the oracle hardware has the recommended revision of the ILOM and System Firmware.

The tool runs at Solaris start-up and verifies that the version of ILOM or System firmware is at recommended level.

This message may appear after a firmware update and does not mean that there is any hardware issue with the platform.

PSARC/2016/206 Oracle sysfw/ILOM firmware check

Bug 22977575 - Creation of ILOM/Sysfw version validation tool
Bug 22977349 - Add system/management/firmware-check to Solaris Installation Group by default

Bug 24348966 has been submitted to remove this feature, this has currently been incorporated in unreleased version of Solaris 11.3 SRU 11

Solution

Apply the latest Platform System Firmware

For customers who cannot apply the latest firmware due to site constraints, as an interim solution, they can ignore the message until they are able to comply with this requirement.

Attachments

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