Oracle ZFS Storage Appliance: Usbecm0 Interface Has 'Failed' Due To Link-based Failure

Asset ID:	1-72-2159432.1
Update Date:	2018-05-10
Keywords:

Solution Type Problem Resolution Sure

Solution 2159432.1 : Oracle ZFS Storage Appliance: Usbecm0 Interface Has 'Failed' Due To Link-based Failure

Applies to:

Oracle ZFS Storage ZS3-4 - Version All Versions and later
Oracle ZFS Storage ZS4-4 - Version All Versions and later
Sun ZFS Storage 7420 - Version All Versions and later
Sun ZFS Storage 7320 - Version All Versions and later
Oracle ZFS Storage ZS3-2 - Version All Versions and later
7000 Appliance OS (Fishworks)

Symptoms

The ZFS Storage BUI reports SP offline and usbecm0 link failure in alerts or problems page.

entry-6785 2016-7-9 05:27:17   14e3c8c3-a90b-4ec5-ac08-e4cbf38edcd8, The
                               service processor has stopped responding to
                               requests., Minor alert
entry-6786 2016-7-9 05:27:24   df341c0d-d9ac-6a45-a118-aa741a72d684, IP
                               connectivity via interface usbecm0 has been lost
                               due to link-based failure., Major alert
entry-6787 2016-7-9 05:32:29   a9a256e7-00e6-ed30-e0ad-a17910a10030, The
                               service processor has resumed responding to
                               requests., Minor alert

ak.alert log:

Tue May 31 02:39:41 2016
nvlist version: 0
class = alert.ak.xmlrpc.hardware.sp.offline
source = svc:/appliance/kit/akd:default
chassis_uuid = d8d6b554-4ce6-e667-a84b-939c19aa10e4
chassis_label = mozfs001a
uuid = de3db9ec-16d5-e08a-dd00-d835b147674a
link =

Tue May 31 02:39:46 2016
nvlist version: 0
class = alert.ak.xmlrpc.net.interface.failed
source = svc:/appliance/kit/akd:default
ifname = usbecm0
reason = link-based failure
uuid = 012442b6-b193-e005-faff-8dc827f62417
link =

Tue May 31 02:42:40 2016
nvlist version: 0
class = alert.ak.xmlrpc.net.interface.ok
source = svc:/appliance/kit/akd:default
ifname = usbecm0
reason = <unknown reason>
uuid = f085b04e-2cb2-4d12-d428-e0241832e931
link =

Tue May 31 02:43:29 2016
nvlist version: 0
class = alert.ak.xmlrpc.hardware.sp.online
source = svc:/appliance/kit/akd:default
chassis_uuid = d8d6b554-4ce6-e667-a84b-939c19aa10e4
chassis_label = mozfs001a
uuid = b236ef43-b36b-689e-d488-ed9a85e4bc01
link =

Changes

Cause

Known issue.

Bug 23537909 - akd reports SP offline & usbecm0 link failure

Solution

Workaround: Reset SP from the BUI.

Solution: Upgrade to Appliance Firmware Release 2013.1.5.4 or higher.

Check for relevancy - 10-May-2018

References

<BUG:22602880> - BACKPORT 20670805 TO AK-2013-REL - INCREASE AKD/IPMI_TIMEOUT TO 120S TO PREVENT
<BUG:23537909> - AKD REPORTS SP OFFLINE & USBECM0 LINK FAILURE

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