9840/9940/T10000 - Tape Loads But The Job Never Starts

Asset ID:	1-72-2159178.1
Update Date:	2017-07-20
Keywords:

Solution Type Problem Resolution Sure

Solution 2159178.1 : 9840/9940/T10000 - Tape Loads But The Job Never Starts

Applies to:

Sun StorageTek T10000 Tape Drive - Version All Versions to All Versions [Release All Releases]
Sun StorageTek 9940 Tape Drive - Version Not Applicable to Not Applicable [Release N/A]
Sun StorageTek 9840 Tape Drive - Version Not Applicable to Not Applicable [Release N/A]
Information in this document applies to any platform.

Symptoms

A tape loads into a tape drive and the drive comes ready but the job does not run.

Cause

1) The ready change interrupt is being sent to the wrong FC or FICON port or an incorrect configuration at the application/OS. This would most likely be an installation bug.

2) Any problem that would prevent data path communication with the host system from the tape drive. This could include a SAN infrastructure problem or tape drive SFP issue.

3) A hardware encryption issue where the drive is not getting the necessary encryption keys to read the tape.

Solution

If the job does not run when a tape is loaded and the drive is coming ready then see the Cause List above.

1) Check the application log for errors. Upload a snippet of the error into the SR.

2) If this is a new drive installation then check the cabling to the drive to verify it matches the configuration at the host application/OS.

3) If cabling is correct, a forced dump will be needed for this problem. Forced drive dump process

4) Retrieve the dump and event log from the drive. Retrieve event log and dump process

5) Upload the dump and event log to the SR for analysis.

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