SL8500 - HP LTO3 Failure From Drive Code: 604 - Drive is not functional, drive x,x,x,x,x : rewindUnload: FAILED

Asset ID:	1-72-2158334.1
Update Date:	2017-09-26
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Solution Type Problem Resolution Sure

Solution 2158334.1 : SL8500 - HP LTO3 Failure From Drive Code: 604 - Drive is not functional, drive x,x,x,x,x : rewindUnload: FAILED

Applies to:

Sun StorageTek SL8500 Modular Library System - Version All Versions and later
Information in this document applies to any platform.

Symptoms

Drive 1.2.2.1.3 down, inoperative

Unable to unload the tape cartridge

Tape drive status is offline / error

Cause

Tape cartridge could be stuck /jammed/ damaged inside the drive and unable to unload
Drive mechanism could be faulty

Drive_Bay37(1.2.2.1.3)

1116 - (597X)
Drive is not online - checkState src, hliLsm=1
(Errors Started - 2016-07-03 21:27:10 Errors Stopped - 2016-07-04 17:42:29)

1303 - (7X)
Failure from drive Code: 604 - Drive is not functional, drive 1,2,2,1,3: rewindUnload: FAILED (state = inoperative, driveType = HpUltrium3, driveFirmware = M6BS-012.861) hliLsm=1
(Errors Started - 2016-07-04 09:43:59 Errors Stopped - 2016-07-04 11:03:43)

3204 - (7X)
System error - Invalid state transition, state=Error transtion=Vary offline
(Errors Started - 2016-07-04 09:41:18 Errors Stopped - 2016-07-04 11:02:08)

3955 - (7X)
Error from device Code: 604 - Drive is not functional, drive 1,2,2,1,3: rewindUnload: FAILED (state = inoperative, driveType = HpUltrium3, driveFirmware = M6BS-012.861)
(Errors Started - 2016-07-04 09:43:58 Errors Stopped - 2016-07-04 11:03:43)

Solution

FE needs to remove the stuck tape from the drive manually

Check whether the tape cartridge leader pin is out of position, if so remove it and re-seat on the drive mechanism leader

Clean the drive by using good cleaning media

Load a known good tape cartridge and perform drive diagnostics test

If diagnostics test fails, replace the part.

In this case, FSE has found leader pin in tape cartridge, removed it and repaired it appropriately.

References

<NOTE:1377490.1> - SL500/SL3000/SL8500 - Procedure for Collecting One Button Log Snapshot From Library

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