| Asset ID: |
1-72-2153330.1 |
| Update Date: | 2016-11-04 |
| Keywords: | |
Solution Type
Problem Resolution Sure
Solution
2153330.1
:
IP Connection Unavailable For Both MASP Cards
| Related Items |
- Oracle Communications EAGLE (Hardware)
|
| Related Categories |
- PLA-Support>Sun Systems>CommsGBU>Global Signaling Solutions>SN-SND: Tekelec Eagle 5
|
In this Document
Created from <SR 3-12778844291>
Applies to:
Oracle Communications EAGLE (Hardware) - Version EAGLE 46.2 and later
Information in this document applies to any platform.
Symptoms
1. There is following alarm for both MASP 1113 and 1115 in rept-stat-trbl list:
EagleSTP2 16-05-31 13:01:24 IST EAGLE5 46.2.0-67.10.0
SEQN UAM AL DEVICE ELEMENT TROUBLE TEXT
5092.0048I * TERMINAL 16 Terminal failed
16-05-30 14:33:56
5100.0084 ** DLK 1113,A OAM IP Connection Unavailable
16-05-27 07:22:14
5101.0084 ** DLK 1115,A OAM IP Connection Unavailable
16-05-27 07:22:14
2. Ethernet link is UP on both MASPs.
EagleSTP2 16-06-02 14:50:10 IST EAGLE5 46.2.0-67.10.0
PST SST AST
MEAS SS IS-NR Active -----
ALARM STATUS = No Alarms
CARD VERSION TYPE PST SST AST
1113 137-010-000 E5MCAP IS-NR Standby -----
IP Link A OOS-MT Unavail -----
1115 P 137-010-000 E5MCAP IS-NR Active -----
IP Link A OOS-MT Unavail -----
CARD 1113 ALARM STATUS = No Alarms
CARD 1115 ALARM STATUS = No Alarms
Command Completed.
3. pass:ftptest command completes successfully.
> pass:loc=1113:cmd="ftptest -a meas"
EagleSTP2 16-05-31 13:03:01 IST EAGLE5 46.2.0-67.10.0
FTP Interface Test
Test Results: PASS
Server IP: 10.96.25.3
FTP Error: 0
Segment: 190004fa
Diag Msg:
> pass:loc=1115:cmd="ftptest -a meas"
EagleSTP2 16-05-31 13:03:20 IST EAGLE5 46.2.0-67.10.0
FTP Interface Test
Test Results: PASS
Server IP: 10.96.25.3
FTP Error: 0
Segment: 190004fa
Diag Msg:
FTPTEST: Command Complete
4. Initiated manual FTP transfer of measurement report. It completed successfully
> rept-ftp-meas:type=comp:enttype=sctpasoc:period=specific:qh=1245
EagleSTP2 16-05-31 13:06:16 IST EAGLE5 46.2.0-67.10.0
rept-ftp-meas:type=comp:enttype=sctpasoc:period=specific:qh=1245
Command entered at terminal #17.
;
Command Accepted - Processing
EagleSTP2 16-05-31 13:06:16 IST EAGLE5 46.2.0-67.10.0
FTP measurement report request sent to primary E5-MASP.
;
Command Executed
EagleSTP2 16-05-31 13:07:03 IST EAGLE5 46.2.0-67.10.0
REPT-FTP-MEAS request was successful.
5. Confirmed that all scheduled reports are being transferred to configured FTP server.
Cause
Traceroute and ping did not complete towards FTP server..
Command Executed
EagleSTP2 16-06-02 15:09:32 IST EAGLE5 46.2.0-67.10.0
TRACEROUTE command in progress
;
EagleSTP2 16-06-02 15:10:05 IST EAGLE5 46.2.0-67.10.0
Traceroute to 10.96.25.3 (10.96.25.3),
10 hops max, 100 byte packets
1 0ms 0ms 1ms (10.232.98.118)
2 0ms 1ms 1ms (10.250.176.97)
3 0ms 0ms 1ms (10.97.50.65)
4 1ms 1ms 1ms (10.97.50.66)
5 2ms 0ms 1ms (10.97.50.81)
6 * * * Request timed out
7 * * * Request timed out
8 * * * Request timed out
9 * *
TRACEROUTE command timed out
EagleSTP2 16-06-02 15:08:33 IST EAGLE5 46.2.0-67.10.0
pass:loc=1115:cmd="traceroute 10.96.25.3"
Command entered at terminal #24.
;
EagleSTP2 16-06-02 15:08:33 IST EAGLE5 46.2.0-67.10.0
PASS: Command sent to card
;
Command Accepted - Processing
EagleSTP2 16-06-02 15:08:35 IST EAGLE5 46.2.0-67.10.0
;
Command Executed
EagleSTP2 16-06-02 15:08:33 IST EAGLE5 46.2.0-67.10.0
TRACEROUTE command in progress
;
EagleSTP2 16-06-02 15:09:06 IST EAGLE5 46.2.0-67.10.0
Traceroute to 10.96.25.3 (10.96.25.3),
10 hops max, 100 byte packets
1 1ms 0ms 0ms (10.232.98.126)
2 1ms 1ms 1ms (10.250.176.101)
3 0ms 0ms 1ms (10.97.50.65)
4 1ms 1ms 0ms (10.97.50.66)
5 1ms 0ms 1ms (10.97.50.81)
6 * * * Request timed out
7 * * * Request timed out
8 * * * Request timed out
9 * *
TRACEROUTE command timed out
There is some issue in IP media or switch.
EagleSTP2 16-06-02 15:10:05 IST EAGLE5 46.2.0-67.10.0
Traceroute to 10.96.25.3 (10.96.25.3),
10 hops max, 100 byte packets
1 0ms 0ms 1ms (10.232.98.118)
2 0ms 1ms 1ms (10.250.176.97)
3 0ms 0ms 1ms (10.97.50.65)
4 1ms 1ms 1ms (10.97.50.66)
5 2ms 0ms 1ms (10.97.50.81)
6 * * * Request timed out
7 * * * Request timed out
8 * * * Request timed out
9 * *
TRACEROUTE command timed out
EagleSTP2 16-06-02 15:08:33 IST EAGLE5 46.2.0-67.10.0
pass:loc=1115:cmd="traceroute 10.96.25.3"
Command entered at terminal #24.
;
EagleSTP2 16-06-02 15:08:33 IST EAGLE5 46.2.0-67.10.0
PASS: Command sent to card
;
Command Accepted - Processing
EagleSTP2 16-06-02 15:08:35 IST EAGLE5 46.2.0-67.10.0
;
Command Executed
EagleSTP2 16-06-02 15:08:33 IST EAGLE5 46.2.0-67.10.0
TRACEROUTE command in progress
;EagleSTP2 16-06-02 15:09:06 IST EAGLE5 46.2.0-67.10.0
Traceroute to 10.96.25.3 (10.96.25.3),
10 hops max, 100 byte packets
1 1ms 0ms 0ms (10.232.98.126)
2 1ms 1ms 1ms (10.250.176.101)
3 0ms 0ms 1ms (10.97.50.65)
4 1ms 1ms 0ms (10.97.50.66)
5 1ms 0ms 1ms (10.97.50.81)
6 * * * Request timed out
7 * * * Request timed out
8 * * * Request timed out
9 * *
TRACEROUTE command timed out
Solution
Configured FTP server software on laptop. Alarm disappeared. It seems alarm related to availability for ICMP packets.
Attachments
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