T10000C - Error 604- Drive Not Functional, Not Communicating, RC 3955

Asset ID:	1-72-2152559.1
Update Date:	2018-03-01
Keywords:

Solution Type Problem Resolution Sure

Solution 2152559.1 : T10000C - Error 604- Drive Not Functional, Not Communicating, RC 3955

Applies to:

StorageTek T10000C Tape Drive - Version All Versions and later
Information in this document applies to any platform.
The drive is offline and not communicating. Did the reboot but it failed with error 604 drive not functioning. Did a power off and then on. Same problem drive offline, not communicating.
Type: T10000C Rev: 3.62.111

Symptoms

SL Console Drive offline - not communicating
Time : 2016-06-20T08:28:51.032
Device Address : 1.1.2.1.3
User : root
Requester : default
Activity : queryDrive
Request Id : 78065001
Level : error
Result Code : 3955
Text : "Error from device Code: 604 - Drive is not functional"
Parameters : Data=<response sequence="3527571" final="true"><command>getState</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>6457</resultCode><resultText><!|CDATA|drive 1,1,2,1,3: getState FAILED, resultCode = 6457||></resultText><operationalState>604</operationalState></resultStatus><driveState>notCommunicating</driveState><needsCleaning>false</needsCleaning><hostActivity>false</hostActivity><overTemp>false</overTemp><validationInProg>false</validationInProg></result></response>

Changes

Cause

FSC: 3955 RO_WRT_FSC_INVALID_HLU_AFTER_TGT_REACHED
MIM Code: DEGRADED
FRU: HARDWARE CONF: 100%
Summary: |NO VALID HLU | AFTER TARGET |REACHED |
Field Text:
The hardware did not report a Valid Position after a target location was reached.

Solution

Replaced the tape drive.

Created from <SR 3-12892764695>

Applies to:

StorageTek T10000C Tape Drive
1-914CU

Attachments

This solution has no attachment