HP LTO6 - Cartridge Stuck and Degraded Message in Web Console

Asset ID:	1-72-2146721.1
Update Date:	2017-09-07
Keywords:

Solution Type Problem Resolution Sure

Solution 2146721.1 : HP LTO6 - Cartridge Stuck and Degraded Message in Web Console

Applies to:

StorageTek SL150 Modular Tape Library - Version All Versions and later
HP LTO6 Tape Drive - Version All Versions and later
Information in this document applies to any platform.

Symptoms

Cartridge Stuck and Degraded Message in Web Console

2016-06-02 23:44:45 Drive(s) that appear to be in a Fatal status: HU1310UWKC
2016-06-02 23:44:45 FRU: DriveAssembly Serial: 464970G+1320E10138 Description: SL150 DRIVE LTO6 FC Current Status: Inoperative.

2016-06-02 23:44:45 Tapes located in drives
Drive Id 8: Y16201L6
Drive Id 1: Y16221L6
Drive Id 2: Y16222L6 <<<==== Cartridges Stuck.
Drive Id 3: CRJ003L6

Cause

Drive Id 2 inoperative:

O,0176,2016-06-02T20:07:23.367,9020,DRIVE_COMM_FAILURE,1,Module 1 Bottom DriveAssembly,2,Robot,3,Module 1 Motherboard,,,,,Reseat/replace drive. Reseat/replace controller. Replace motherboard
C,0176,2016-06-02T22:55:24.545,9020,DRIVE_COMM_FAILURE,,,,,,,,,,,Resolved
O,0177,2016-06-02T22:55:24.546,9038,DRIVE_RESET,1,Module 1 Bottom DriveAssembly,,,,,,,,,Wait for drive reset to finish.
C,0177,2016-06-02T22:59:43.656,9038,DRIVE_RESET,,,,,,,,,,,Resolved
O,0179,2016-06-02T23:04:04.806,9036,DRIVE_INITIALIZATION_FAILED,1,Module 1 Bottom DriveAssembly,2,Robot,3,Module 1 Motherboard,,,,,Reseat/replace drive. Reseat/replace controller. Replace motherboard
C,0179,2016-06-02T23:04:15.809,9036,DRIVE_INITIALIZATION_FAILED,,,,,,,,,,,Resolved
O,0180,2016-06-02T23:04:16.811,9035,DRIVE_UNKNOWN,1,Module 1 Bottom DriveAssembly,2,Robot,3,Module 1 Motherboard,,,,,Reseat/replace drive. Reseat/replace controller. Replace motherboard

Solution

Reset of the Drive 2.

After Reset of the drive the customer dismounted the cartridges via web console.

The drive was left under observation and the error no longer seen.

Attachments

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