E5MS 46.0 Alarm Monitoring Application is Not Working

Asset ID:	1-72-2145054.1
Update Date:	2017-03-23
Keywords:

Solution Type Problem Resolution Sure

Solution 2145054.1 : E5MS 46.0 Alarm Monitoring Application is Not Working

Applies to:

Oracle Communications EAGLE (Software) - Version E5-MS 46.0 and later
Tekelec

Symptoms

E-5MS Alarm monitoring application is not working

Expected Behavior:
E5MS should perform alarm monitoring for Eagle STPs

Impact:
No traffic impact. Customer cannot monitor Eagle alarms via E5MS.

Cause

directories /Tekelec/WebNMS/ have been deleted except for /Tekelec/WebNMS/reportingstudio and /Tekelec/WebNMS/apache.
RPM for E5-MS has not been removed.

When trying to check status of E5MS; error is reported. This proves that the E5MS application is corrupted.

[root@DelhiE5MS tmp]# service e5msService status
sed: can't read /Tekelec/WebNMS/conf/tekelec/common.config: No such file or directory
E5-MS server is not started!

Solution

1. Remove E5-MS application
2. Install RPM as given in customer documentation Install Upgrade Guide:

http://docs.oracle.com/cd/E54389_01/index.htm

3. Restore DB from backup data as mentioned in backup/restore procedure of Install-Upgrade Guide

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