Incident Report from opscenter shows 0 for all fields

Asset ID:	1-72-2139535.1
Update Date:	2016-05-18
Keywords:

Solution Type Problem Resolution Sure

Solution 2139535.1 : Incident Report from opscenter shows 0 for all fields

Applies to:

Oracle SuperCluster M6-32 Hardware - Version All Versions and later
Information in this document applies to any platform.

Symptoms

Trying to generate a Summary or Detailed incident report but the resulting pdf or csv file is empty ( it has 0 in all the fields).

Sample report ( pdf format)

Report Name: testrc1
Description:
Run Date: Thu May 12 14:26:21 EDT 2016
Report Type: Incident Summary Report
Report Parameters
Targets: All
Date: All Dates
Severity: All
Status: All
Description:
Owner Filter: All

Device Type All Critical Warning Info
Total 0 0 0 0
Chassis 0 0 0 0
OperatingSystem 0 0 0 0
PDU 0 0 0 0
ExadataCell 0 0 0 0
Storage 0 0 0 0
Server 0 0 0 0
Switch 0 0 0 0
MSeriesServer 0 0 0 0
RemoteOraclePreEngineeredSystem 0 0 0 0
Others 0 0 0 0

Changes

No Changes

Cause

It happens when you don’t have a ‘root’ user (local and at Solaris level, especially when the customer is running S11).
One way to verify this would be to set the ‘com.sun.xvm.services.alarm.impl' filter (-i oem-ec) and re-run the task:

If you see an error like the following in the logs, then not having a root user is the cause (We already have bugs for this)
com.sun.xvm.services.alarm.impl.AlarmManager getAlarmIDsWithReadPermission
FINEST: thr#478117:”XXXXXXX_SatelliteTarget->EC"
Filtering alarm XXXX as user root has no read permission on com.sun.hss.domain:name=NORM-XXXX,type=XXXX

Solution

Create a local user "root" in Opscenter and provide all admin privileges

Attachments

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