T10000 - Drive Decryption Error FSC

Asset ID:	1-72-2138119.1
Update Date:	2017-09-05
Keywords:

Solution Type Problem Resolution Sure

Solution 2138119.1 : T10000 - Drive Decryption Error FSC_32CA/32DA

Applies to:

StorageTek T10000C Tape Drive - Version All Versions and later
Oracle Key Manager - Version 2.0.0 to 3.0.2 [Release 2.0 to 3.0]
Information in this document applies to any platform.

Symptoms

FSC_32CA/32DA (server busy) in T10000 drives with OKM attached intermittently. Drive needs to be reset due to network port hang.

Changes

N/A

Cause

OKM dump shows agents request over 30 keys within second. QueryKeyPolicies.txt shows encryption period is 1 day. Encryption key is created everyday and then new keys are used everyday for regular backup.

f | Policy_2 | Policy_2 | 0 | 1 day | P1D | 1 year | P1Y | t | t | f

-------------------------------------------------------------------------

MODEL = T10000C
FSC = 32CA
(FSC Match Found in Rev. 3.62)

FSC: 32CA DC_FSC_KMS_AGENT_GENERIC_ERROR

MIM Code: NONE

FRU: STATUS ONLY CONF: 100%

Summary: |INVALID STATE |INVALID UCODE | *** |

Field Text:
KMS Agent generic error.

T10000A/B/C/D - This is typically caused by a KMS that is not responding.
----------------------------------------------------------------------------------

MODEL = T10000C
FSC = 32DA
(FSC Match Found in Rev. 3.62)

FSC: 32DA DC_FSC_KMS_AGENT_STATUS_SERVER_BUSY

MIM Code: NONE

FRU: STATUS ONLY CONF: 100%

Summary: |INCOMPATIBLE |MEDIA | *** |

Field Text:
The KMS server is busy.

Solution

Encryption period needs to be extended with the below action.

Creating a NEW Key Policy
Creating a NEW Key Group
Assigning an Agent to a NEW Key Group

Attachments

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