Upgrading the ODA Release from 12.1.2.3 and previous to 12.1.2.4 and later removes the ASR functionality.

Asset ID:	1-72-2130994.1
Update Date:	2017-04-13
Keywords:

Solution Type Problem Resolution Sure

Solution 2130994.1 : Upgrading the ODA Release from 12.1.2.3 and previous to 12.1.2.4 and later removes the ASR functionality.

Applies to:

Oracle Database Appliance - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

On Oracle Data Base Appliance with Internal ASR Managers, all supported releases, after a successful ODA software upgrade, the Automatic Service Request functionality stops working.

FROM 12.1.2.3 and previous versions TO 12.1.2.4 and later

Cause

ASR Manager 5.x has a major change that OASM requirement was removed, there are some issues migrating config files from 4.X to 5.X ASR Managers.

Solution

1) Before reconfiguring the ASR Manager please make sure that the ASR Manager service and processes are stopped:

From ODA Base (Node 0):

#service asrm status

#service asrm stop

#ps -ef | grep asrmanager

#kill -6 to the PID# of the process.

2) Reinstall the ASR functionality:

From ODA Base menu

# oakcli configure asr
Please enter
1 to setup Internal ASR
2 to setup External ASR
3 to Deinstall ASR
0 to Exit

a) Select 3 to Deinstall

b) then Select 1 to setup Internal ASR, ASR Manager Installation, registration and components activation.

REF: Configuring ASR on the Oracle Database Appliance (ODA) (Doc ID 1490606.1)

1) Internal ASR Manager setup.

ASR Engineer should use ASR Portal to clean up any old SiteID.

References

<BUG:22098021> - ASR MANAGER FUNCTIONALITY BROKEN AFTER THE ODA 12.1.2.4.0 / 12.1.2.5.0 UPGRADE
<NOTE:1490606.1> - Configuring ASR on the Oracle Database Appliance (ODA)

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