| Asset ID: |
1-72-2127478.1 |
| Update Date: | 2018-05-17 |
| Keywords: | |
Solution Type
Problem Resolution Sure
Solution
2127478.1
:
SL8500/SL3000 - Log Snapshot Hang When Using The CLI Command
| Related Items |
- Sun StorageTek SL8500 Modular Library System
|
| Related Categories |
- PLA-Support>Sun Systems>TAPE>Tape Hardware>SN-TP: SL3000-8500 Library
|
In this Document
Oracle Confidential PARTNER - Available to partners (SUN).
Reason: setting for internal distribution, with JIT due today...not sure there is value with the doc anyway
Created from <SR 3-12519220348>
Applies to:
Sun StorageTek SL8500 Modular Library System - Version All Versions and later
Information in this document applies to any platform.
Symptoms
Unable to create log snapshot via CLI/SDP2.
Changes
Cause
Found that a pipe(hwmgr.fifo) was left behind in the /tmp directory that was causing the CLI command to hang just before it called the snapshot application.
Solution
SL8500 on firmware level 8.07
SL3000 on firmware level 4.00
Use user "eng" in order to perform Hwmgr.fifo file removal in /tmp directory.
SL8500 on firmware 8.36 and higher require user "root" for above action.
SL3000 on firmware 4.30and higher require user "root" for above action.
In any case, involve L2 for procedure and escalation to US Backline Support for the correct user (eng/root)
This issue has been addressed with firmware level FRS_8.50 and higher.
References
<BUG:21041353> - SL8500 UNABLE TO GENERATE LOG SNAPSHOT OR EXECUTE ANY LOG SNAPSHOT COMMANDS
Attachments
This solution has no attachment
