SL3000 - Rotational CAPs Only Open Halfway, 3955, "Error From Device Code: 752

Asset ID:	1-72-2126021.1
Update Date:	2017-07-14
Keywords:

Solution Type Problem Resolution Sure

Solution 2126021.1 : SL3000 - Rotational CAPs Only Open Halfway, 3955, "Error From Device Code: 752 - CAP Move Failed

Applies to:

Sun StorageTek SL3000 Modular Library System - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

CAP = Cartridge Access Port

Symptoms

Rotational CAPs on a SL3000 will only open halfway.. Getting error 752.. Cap move failed.

2016-04-10T00:26:10.249, 1.1.-2.2.0, root, default, internal, 0, error, 3955, "Error from device Code: 752 - Cap move failed - ok to retry", Data=<response sequence="2767" final="true"><command>moveToPosition</command><result><resultStatus><resultSeverity>error</resultSeverity><operationalState>752</operationalState><resultCode>7502</resultCode><resultText>Motor Stalled</resultText></resultStatus></result></response>

2016-04-10T03:26:57.714, 1.1.5.2.0, root, default, internal, 0, error, 3955, "Error from device Code: 752 - Cap move failed - ok to retry", Data=<response sequence="752" final="true"><command>moveToPosition</command><result><resultStatus><resultSeverity>error</resultSeverity><operationalState>752</operationalState><resultCode>7502</resultCode><resultText>Motor Stalled</resultText></resultStatus></result></response>

Cause

The CAP cartridge array was not seated properly after the last time it was removed. When putting the array back into to the CAP assembly care must be taken to seat the array properly by gently pushing down after inserting the array.

Solution

Reseated the CAP cartridge array and CAP was able to open all the way.

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