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Asset ID: 1-72-2125157.1
Update Date:2018-02-28
Keywords:
Solution Type  Problem Resolution Sure

Solution  2125157.1 :   isp driver messages that may indicate an HBA hardware failure: WARNING: Chip reset timeout - reset/init ISP chip failed - couldn't load firmware - Unable to attach: check for hardware problem - ISP: Firmware cmd timeout  

Related Items 
    

  • Sun Fire 6800 Server
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  • Sun Fire E4900 Server
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  • Sun Fire 3800 Server
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  • Sun Fire 4800 Server
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  • Sun Fire 4810 Server
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  • Sun Fire E6900 Server
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Related Categories 
    

  • PLA-Support>Sun Systems>SPARC>Enterprise>SN-SPARC: SF-x8x0/Ex900
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Certain WARNING messages from the isp driver early in the Solaris boot process can indicate failed hardware in the Single-Ended Ultra Wide SCSI/Fast Ethernet SunSwift (FreshChoice) HBA widely used as a boot path on Sun Fire midrange servers.

In this Document
Symptoms
Cause
Solution
References

Created from <SR 3-12254417473>

Applies to:

Sun Fire 6800 Server - Version Not Applicable to Not Applicable [Release N/A]
Sun Fire 4800 Server - Version Not Applicable to Not Applicable [Release N/A]
Sun Fire 4810 Server - Version Not Applicable to Not Applicable [Release N/A]
Sun Fire 3800 Server - Version Not Applicable to Not Applicable [Release N/A]
Sun Fire E4900 Server - Version Not Applicable to Not Applicable [Release N/A]
Information in this document applies to any platform.
Solaris boot may fail due to a hardware fault in the Single-Ended Ultra Wide SCSI/Fast Ethernet SunSwift (FreshChoice) Host Bus Adapter. This can happen even when the target of the OBP boot command is not attached to the FreshChoice HBA.

Symptoms

Messages such as these from the ISP SCSI Host Bus Adapter Driver early in the Solaris boot sequence may indicate faulty HBA hardware:

SunOS Release 5.10 Version Generic_142909-17 64-bit
Copyright (c) 1983, 2010, Oracle and/or its affiliates. All rights reserved.
Hardware watchdog enabled
Configuring devices.
WARNING: /ssm@0,0/pci@18,700000/pci@1/SUNW,isptwo@4 (isp0):
Chip reset timeout
WARNING: /ssm@0,0/pci@18,700000/pci@1/SUNW,isptwo@4 (isp0):
reset/init ISP chip failed
WARNING: /ssm@0,0/pci@18,700000/pci@1/SUNW,isptwo@4 (isp0):
couldn't load firmware
WARNING: /ssm@0,0/pci@18,700000/pci@1/SUNW,isptwo@4 (isp0):
Unable to attach: check for hardware problem
WARNING: /ssm@0,0/pci@18,700000/pci@1/SUNW,isptwo@4 (isp0):
ISP: Firmware cmd timeout

WARNING: /ssm@0,0/pci@18,700000/pci@1/SUNW,isptwo@4 (isp0):
Fatal error, resetting interface, flg 1
WARNING: /ssm@0,0/pci@18,700000/pci@1/SUNW,isptwo@4 (isp0):
Interrupt bit still set after 10 seconds. Card or firmware failure.

 

Cause

The messages are likely to be caused by a failing ISP chip on the Host Bus Adapter identified by the physical device path described in the message. 

 

In this case, /ssm@0,0/pci@18,700000/pci@1/SUNW,isptwo@4 is the SCSI path of a PCI SunSwift card.

See SPARC Platforms: Matrix of Recognized Device Paths (Doc ID 1005907.1) for help in decoding the path

 

The messages are further described in the man page for the Solaris isp driver.

 

Solution

Replace the card identified in the message.

 


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