ILOM Alert Management Cannot Parse Email Addresses With Curly Brackets

Asset ID:	1-72-2123150.1
Update Date:	2016-05-03
Keywords:

Solution Type Problem Resolution Sure

Solution 2123150.1 : ILOM Alert Management Cannot Parse Email Addresses With Curly Brackets

Applies to:

Exadata X4-2 Hardware - Version All Versions and later
Exadata X3-2 Hardware - Version All Versions and later
Exadata X5-2 Hardware - Version All Versions and later
Information in this document applies to any platform.

Symptoms

You are using the documentation for 4.3 Configure and Verify SNMP for InfiniBand Switch Targets to setup the SNMP alerts for the IB switches:

http://docs.oracle.com/cd/E24628_01/doc.121/e27442/ch4_post_discovery.htm#EMXIG152

Oracle® Enterprise Manager Exadata Management Getting Started Guide
Release 12.1.0.5.0
E27442-09

When testing the alert using the Test Button, no results or emails are generated.

There are curly braces around the ILOM Infiniband Alert Management address which is causing the problem. From the SNMP server log:

Jan 23 11:45:32 exa01db01 sendmail[28362]: 32kOl67IppJ456: Filter: no active filter
Jan 23 11:45:32 exa01db01 sendmail[28362]: 32kOl67IppJ456: --- 220 exa01db01.mycompany.com ESMTP Sendmail 8.13.8/8.13.8; Thu, 23 Jan 2015 11:46:46 -0400
Jan 23 11:45:32 exa01db01 sendmail[28362]: 32kOl67IppJ456: Jan 23 11:45:32 exa01db01 sendmail[28362]: 32kOl67IppJ456: --- 250-exa01db01.mycompany.com Hello mailserv.mycompany.com [10.255.224.22], pleased to meet you
Jan 23 11:45:32 exa01db01 sendmail[28362]: 32kOl67IppJ456: --- 250-ENHANCEDSTATUSCODES
Jan 23 11:45:32 exa01db01 sendmail[28362]: 32kOl67IppJ456: --- 250-PIPELINING
Jan 23 11:45:32 exa01db01 sendmail[28362]: 32kOl67IppJ456: --- 250-8BITMIME
Jan 23 11:45:32 exa01db01 sendmail[28362]: 32kOl67IppJ456: --- 250-SIZE
Jan 23 11:45:32 exa01db01 sendmail[28362]: 32kOl67IppJ456: --- 250-DSN
Jan 23 11:45:32 exa01db01 sendmail[28362]: 32kOl67IppJ456: --- 250-ETRN
Jan 23 11:45:32 exa01db01 sendmail[28362]: 32kOl67IppJ456: --- 250-STARTTLS
Jan 23 11:45:32 exa01db01 sendmail[28362]: 32kOl67IppJ456: --- 250-DELIVERBY
Jan 23 11:45:32 exa01db01 sendmail[28362]: 32kOl67IppJ456: --- 250 HELP
Jan 23 11:45:32 exa01db01 sendmail[28362]: 32kOl67IppJ456:
Jan 23 11:45:32 exa01db01 sendmail[28362]: 32kOl67IppJ456: --- 250 2.1.0 <{Notifications@exa01sw-ib2-ilom.mycompany.com}>... Sender ok
Jan 23 11:45:32 exa01db01 sendmail[28362]: 32kOl67IppJ456:
Jan 23 11:45:32 exa01db01 sendmail[28362]: 32kOl67IppJ456: --- 250 2.1.5 <dba_notices@onecallcm.com>... Recipient ok
Jan 23 11:45:32 exa01db01 sendmail[28362]: 32kOl67IppJ456: Jan 23 11:45:32 exa01db01 sendmail[28362]: 32kOl67IppJ456: --- 354 Enter mail, end with "." on a line by itself
Jan 23 11:45:32 exa01db01 sendmail[28362]: 32kOl67IppJ456: from=<{Notifications@exa01sw-ib2-ilom.mycompany.com}>, size=309, class="0", nrcpts=1, msgid=<1414079206.65@exa01sw-ib2.mycompany.com>, proto=ESMTP, daemon=MTA, relay=exa01sw-ib2.mycompany.com [10.255.224.22]
Jan 23 11:45:32 exa01db01 sendmail[28362]: 32kOl67IppJ456: --- 250 2.0.0 32kOl67IppJ456 Message accepted for delivery
Jan 23 11:45:32 exa01db01 sendmail[28364]: 32kOl67IppJ456: SMTP outgoing connect on exa01db01.mycompany.com
Jan 23 11:45:32 exa01db01 sendmail[28362]: s9NFkk2T028362: Jan 23 11:45:32 exa01db01 sendmail[28362]: s9NFkk2T028362: --- 221 2.0.0 exa01db01.mycompany.com closing connection

Curly braces are around the from address. The SMTP server has no issue with this, but when it relays the message to the exchange server there is an error:

Jan 23 11:45:38 exa01db01 sendmail[28364]: 32kOl67IppJ456: to=<dbaAdmins@mycompany.com>, delay=00:00:05, xdelay=00:00:05, mailer=esmtp, pri=120309, relay=mailrelay.mycompany.com. [10.255.209.92], dsn=5.6.0, stat=Data format error
Jan 23 11:45:38 exa01db01 sendmail[28364]: 32kOl67IppJ456: s9NFkp2S028364: DSN: Data format error

This is failing on the from address. The only difference between ILOM Infiniband alerts and all the other ILOM alerts are the curly braces it puts around the from address.

Cause

Unpublished Bug 19930469 - Alert management adding braces {} to Custom Sender address has been verified by Hardware Development.

Solution

This issue will be fixed in ILOM Management Firmware version 2.2.1. This firmware will be released in a future yet-to-be-determined Exadata Image.

References

<BUG:19930469> - ALERT MANAGEMENT ADDING BRACES {} TO CUSTOM SENDER ADDRESS

Attachments

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