BDA Node Does Not Come Up After Powercycle Stuck Reporting"There are offline or missing virtual drives with preserved cache."

Asset ID:	1-72-2122609.1
Update Date:	2017-01-17
Keywords:

Solution Type Problem Resolution Sure

Solution 2122609.1 : BDA Node Does Not Come Up After Powercycle Stuck Reporting"There are offline or missing virtual drives with preserved cache."

Applies to:

Big Data Appliance X5-2 Hardware - Version All Versions and later
Linux x86-64

Symptoms

A BDA node does not come up during powercycle. Checking the status in the ILOM shows it is stuck with the below message:

LSI MegaRAID SAS-MFI BIOS
Version 6.17.04.2 (Build June 17, 2014)
Copyright(c) 2014 LSI Corporation
HA -0 (Bus 3 Dev 0) LSI MegaRAIS 9361-8i
FW package: 24.3.0-0073

Foreign configuration import did not import any drives.
Press any key to continue.

There are offline or missing virtual drives with preserved cache.
Please check the cables and ensure that all drives are present.
Press any key to enter the configuration utility.

Additional symptoms show:

1. From the ILOM snapshot the powercycle did not get to the host OS yet for boot:

d3 | 03/28/2016 | 07:22:27 | Button | Power Button pressed | Asserted
11e | 03/28/2016 | 13:48:15 | System Firmware Progress | Option ROM initialization | Asserted

2. The console log contains no related information.

3. The disk in slot 1 is bad because the LED is on but otherwise there are no other hardware faults.

Cause

From: Foreign configuration(s) found on adapter while node bootup (Doc ID 1312264.1):

When a controller firmware detects a physical disk with existing foreign metadata, it flags the physical disk as foreign and generates an alert indicating that a foreign disk was detected. It could be due the disk failed.

Solution

Try to import the disk via: Foreign configuration(s) found on adapter while node bootup (Doc ID 1312264.1). Or if you need to clear the preserved cache follow: Steps to Clear Preserved Cache on a Disk during Boot in Bios Screen on Oracle Big Data Applicance Hardware X5-2 and Higher (Doc ID 2091406.1), to clear the cache and allow the node to boot. After this the bad disk can be replaced.

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