Unable to Open File Log File /var/TKLC/log/syscheck/fail

Asset ID:	1-72-2116622.1
Update Date:	2016-12-06
Keywords:

Solution Type Problem Resolution Sure

Solution 2116622.1 : Unable to Open File Log File /var/TKLC/log/syscheck/fail_log

Applies to:

Oracle Communications Performance Intelligence Center (PIC) Software - Version 6.6.4 and later
Oracle Communications User Data Repository - Version UDR 10.2 to UDR 10.2 [Release UDR 10.0]
Information in this document applies to any platform.

Symptoms

Observed following error message in the syscheck:

[root@ixp0001-1a ~]# syscheck
ERROR: Unable to open log file (/var/TKLC/log/syscheck/fail_log), check permissions:
Read-only file system
ERROR: Could not open log file /var/TKLC/log/syscheck/fail_log for writing! Read-only file system
Running modules in class system.

Cause

The file /proc/mount is showing read only (ro) instead of rw information about partition (mount):

/dev/vgroot/plat_var /var ext3 ro,data=ordered 0 0
/dev/vgroot/plat_var_tklc /var/TKLC ext3 ro,data=ordered 0 0

Solution

Try to remount with rw permission but not able to mount it and getting error message:

[root@ixp00xx-1a ~]# mount -o remount,rw /var
mount: block device /dev/vgroot/plat_var is write-protected, mounting read-only
[root@ixp00xx-1a ~]#
If issue did not resolve by executing step 1 then reboot the server.

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