| Asset ID: |
1-72-2113516.1 |
| Update Date: | 2017-08-10 |
| Keywords: | |
Solution Type
Problem Resolution Sure
Solution
2113516.1
:
SL3000 - Connection Drops For Short Periods Of Time And Returns ( EMC Networker )
| Related Items |
- Sun StorageTek SL3000 Modular Library System
|
| Related Categories |
- PLA-Support>Sun Systems>TAPE>Tape Hardware>SN-TP: SL3000-8500 Library
|
In this Document
Oracle Confidential PARTNER - Available to partners (SUN).
Reason: changing doc to internal again, with JIT due today. Have exchnged mail with Manjunath and Glen on this
Created from <SR 3-12231546901>
Applies to:
Sun StorageTek SL3000 Modular Library System - Version All Versions and later
Information in this document applies to any platform.
About library not accessible messages from Networker, We only see the door open events which will always put the library offline for as long as the audit takes.This can take up to 30 minutes.
Symptoms
In the Sun StorageTek SL3000 Modular Library System connection drops for short periods of time and then comes back up.
Customer is using EMC Networker backup software and the backup software reports Juke box connection drop outs as per below error.
"Jukebox 'SL3000 ' Hardware Status of jukebox 'SL3000' Changed from 'cannot access the hardware '
and about 30 seconds later.
"Jukebox 'SL3000 ' Hardware Status of jukebox 'SL3000' Changed from 'cannot access the hardware ' to 'ready'
Changes
Cause
From the logs we are trying to load LTO5 tapes to LTO4 drives. This is an application media pool configuration issue.
Here are a couple of examples:
2016-02-18T08:42:29.261 error 1.0.0.0.0 1106 "Cartridge type not supported by drive", cartridge=007665L5 drive=1,1,1,1,3 move root scsi1 315201
2016-02-23T08:29:45.867 error 1.0.0.0.0 1106 "Cartridge type not supported by drive", cartridge=007162L5 drive=1,1,4,1,4 move root scsi1 495401
1. Tapes are being found upside down. Either the tapes are upside down, or the label is upside down, or the robot is misreading the label.
Some examples: Please review the tapes and their labels....
2016-02-14T20:19:33.033 error 1.0.0.0.0 3314 "Cartridge found upside down", address=1,1,2,2,1 volumeLabel=A00395L4 AuditDaemon root default -1060301
2016-02-14T20:19:33.055 error 1.0.0.0.0 3314 "Cartridge found upside down", address=1,1,2,2,2 volumeLabel=A00397L4 AuditDaemon root default -1060301
2016-02-14T20:20:01.863 error 1.0.0.0.0 3314 "Cartridge found upside down", address=1,1,3,1,29 volumeLabel=009404L5 AuditDaemon root default -1060301
2016-02-14T20:20:33.441 error 1.0.0.0.0 3314 "Cartridge found upside down", address=1,1,4,1,29 volumeLabel=009384L5 AuditDaemon root default -1060301
2016-02-14T20:21:38.112 error 1.0.0.0.0 3314 "Cartridge found upside down", address=1,1,6,1,34 volumeLabel=A00390L4 AuditDaemon root default -1060301
2016-02-14T20:21:38.135 error 1.0.0.0.0 3314 "Cartridge found upside down", address=1,1,6,1,39 volumeLabel=A00399L4 AuditDaemon root default -1060301
2016-02-14T20:21:38.157 error 1.0.0.0.0 3314 "Cartridge found upside down", address=1,1,6,1,40 volumeLabel=A00718L4 AuditDaemon root default -1060301
2016-02-14T20:21:38.179 error 1.0.0.0.0 3314 "Cartridge found upside down", address=1,1,6,1,41 volumeLabel=A00710L4 AuditDaemon root default -1060301
2016-02-14T20:21:38.201 error 1.0.0.0.0 3314 "Cartridge found upside down", address=1,1,6,1,48 volumeLabel=A00392L4 AuditDaemon root default -1060301
2016-02-14T23:45:15.627 error 1.0.0.0.0 3314 "Cartridge found upside down", address=1,1,5,2,20 volumeLabel=005221L4 AuditDaemon root default -1060301
2. Concerning the library not accessible by Networker messages: Door open events will always put the library offline for as long as the audit takes.
This can be up to 30 minutes.
2016-02-10T22:55:32.556 warn 1.0.0.0.0 3881 "Library door opened", device=right internal root default 0
2016-02-11T01:24:35.700 warn 1.0.0.0.0 3881 "Library door opened", device=right internal root default 0
2016-02-11T01:30:07.517 warn 1.0.0.0.0 3881 "Library door opened", device=right internal root default 0
2016-02-14T20:13:28.245 warn 1.0.0.0.0 3881 "Library door opened", device=right internal root default 0
2016-02-17T21:19:48.545 warn 1.0.0.0.0 3881 "Library door opened", device=right internal root default 0
2016-02-17T21:31:12.128 warn 1.0.0.0.0 3881 "Library door opened", device=right internal root default 0
2016-02-17T21:42:34.706 warn 1.0.0.0.0 3881 "Library door opened", device=right internal root default 0
2016-02-21T22:35:20.135 warn 1.0.0.0.0 3881 "Library door opened", device=right internal root default 0
Solution
- Reconfigure the media pools so that LTO5 tapes are not tried to be loaded to LTO4 drives!!!
-Tapes are being found upside down. Either the tapes are upside down, or the label is upside down, or the robot is misreading the label.
References
<NOTE:1307534.1> - SL3000/SL8500 - How to Collect Log Snapshot From SL8500 or SL3000 Library
Attachments
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