Acme Packet 3820
 

PLA-Support>Sun Systems>CommsGBU>Session Delivery Network>SN-SND: Acme Service Provider
 

In this Document

Symptoms

Cause

Solution

Created from <SR 3-12154757031>

Applies to:

Symptoms

While trying to archive the logs, getting following error and the tar is failing:-

ACME(archives)# create LOGS 20160209_CierreDeProyectoCallCenterBBVA
Error in creating the tar ball: I/O error

ACME# package-logfiles
Tar/gzip file /opt/logs/logs-160209.tar.gz to include 300 files of 245 MiB (uncompressed)
Proceed? [y/n]?: y
Error tar'ing file list: I/O error

Cause

Suspected log files corruption, advised customer to delete-logfiles.

Solution

Performed the following troubleshooting steps to find the resolution :-

1) Advised customer to get us the entire logfiles without taring. Moved the files to the lab system and then tried taring the files, no issues observed.

2) Since in lab everything was working fine, suspected an issue related to file system corruption or bad sectors.

3) Advised customer to run the following command and check which one fails :-

(i) package-logfiles name /opt/logs/5dlogs.tar.gz newer-than 5 -

(ii) package-logfiles name /opt/logs/5dlogs.tar.gz newer-than 10

The above commands will help us to isolate the issue as the files may be corrupted after a certain date and time,.

4) Found that newer-than 5 works fine but newer-than 10 was failing which means there is no issue with process - tar and maye files are corrupted.

5) Check the amount of free space for the following directories :- show directory /opt/archives ; show  dirctory /code/logs ; show directoy /ramdrv and show directory /ramdrv/logs

6) Advised customer to move the logfiles to an external server and perform delete-logfiles.

7) We can also advise customer to run diagnostic command on hard disk which can help us to find bad sectors.

Issue resolved after deleting log files.

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