SL8500/SL3000 - Event Code 3955-512 Robot Cannot Go Operational With a FSC5017 "The Range of Motion on Initialization is Not Within Specification"

Asset ID:	1-72-2111651.1
Update Date:	2017-08-16
Keywords:

Solution Type Problem Resolution Sure

Solution 2111651.1 : SL8500/SL3000 - Event Code 3955-512 Robot Cannot Go Operational With a FSC5017 "The Range of Motion on Initialization is Not Within Specification"

Applies to:

Sun StorageTek SL8500 Modular Library System - Version All Versions to All Versions [Release All Releases]
Sun StorageTek SL3000 Modular Library System - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Single robot on the rail.. No opportunity for redundant bot to perform mounts or dismounts.

Symptoms

Robot initialization failed with multiples of the following events in the log snapshot all:

2016-01-15T10:39:05.244, 1.2.0.1.0, root, default, internal, 0, error, 3955, "Error from device Code: 512 - Robot can not go operational", Data=<response sequence="1643584" final="true"><command>initialize</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>5017</resultCode><resultText><!|CDATA|DIRECTOR End of Rail Init: Init of grip or reach failed, cannot init, End of Text||></resultText><operationalState>512</operationalState></resultStatus><atEndOfRail>false</atEndOfRail></result></response>

FSC5017, 5017

Cause

The robot appears to be defective due to the 5017, "The range of motion on initialization is not within specification".

Solution

Replace the robot per the following KB's for either a SL8500 or SL3000.

How to Remove and Replace a Non-Functional Robot in a sl8500:ATR:187:2(Doc ID 1305969.1)

How to Remove and Replace a Non-Functional Robot in a SL3000:ATR:1355485.1:2 (Doc ID 1355485.1)

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