BDA Server ILOM GUI Storage Information on Disks Returns "Health: Not Available" on Healthy Disks

Asset ID:	1-72-2111193.1
Update Date:	2017-08-05
Keywords:

Solution Type Problem Resolution Sure

Solution 2111193.1 : BDA Server ILOM GUI Storage Information on Disks Returns "Health: Not Available" on Healthy Disks

Applies to:

Big Data Appliance X5-2 Full Rack - Version All Versions and later
Linux x86-64

Symptoms

The symptoms are as follows:

Note: the output can vary depending on ILOM version. The output here is based on ILOM Version 3.2.4.48.a r101691.

1. On a BDA server with healthy disks, viewing disk storage information in the ILOM GUI reports the disk health as "Not Available". For example:

disknotavail

2. Logging into the ILOM GUI and navigating: System Information > Storage > Disks, shows output like:

diskbad

3. Checking the ILOM snapshot file: ilom/@usr@local@bin@collect_properties.out, shows that /System/Storage is "health = Not Available". The output also shows that "Comprehensive System monitoring is not available.".

/System/Storage
Properties:
health = Not Available
health_details = Comprehensive System monitoring is not available.
Ensure the host is running with the Hardware
Management Pack. For details go to
http://www.oracle.com/goto/ilom-redirect/hmp-osa
installed_disks = 12
max_disks = 14
installed_disk_size = Not Available
add_on_disks = Not Available
add_on_disk_size = Not Available
logical_volumes = Not Available
disk_controllers = Not Available

4. Based on the above output, checking the status of the Hardware Management Agent daemon, hwmgmtd, which regularly polls the service processor for information about the current state of the server, shows that it is down on the server.

# service hwmgmtd status

hwmgmtd is stopped

5. However checking the MegaCli64 output from "bdadiag snapshot" on the server shows that the disks are in good health.

Cause

The cause of the ILOM reporting the disk health as "Not Available" for healthy disks is that the Hardware Management Agent daemon, hwmgmtd is not running.

This might happen after a disk replacement.

Solution

To resolve start the hwmgmtd on the server.

1. Restart the Hardware Management Agent daemon, hwmgmtd on the server.

# service hwmgmtd start

Starting Oracle Server Hardware Management Agent: [ OK ]

Verify:

# service hwmgmtd status

hwmgmtd (pid 24676) is running...

2. Reset the ILOM SP.

a) ssh into the ILOM from the command line.

# ssh bdanode-ilom
Password:

Oracle(R) Integrated Lights Out Manager

Version 3.2.4.48.a r101691

Hostname: bdanode-ilom

b) reset the SP.

-> reset /SP

Are you sure you want to reset /SP (y/n)? y
Performing reset on /SP

3. Log back into the ILOM GUI and navigate: System Information > Storage > Disks , and see the disk health reported as OK.

diskgood

Attachments

This solution has no attachment