FS System: Software and Firmware Update Failed Due to a FAILED_TO_DRAIN_OPERATION

Asset ID:	1-72-2105606.1
Update Date:	2016-02-18
Keywords:

Solution Type Problem Resolution Sure

Solution 2105606.1 : FS System: Software and Firmware Update Failed Due to a FAILED_TO_DRAIN_OPERATION_POOL Event

Applies to:

Oracle FS1-2 Flash Storage System - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

During a software and firmware release update, it's possible for the update to fail due to a "FAILED_TO_DRAIN_OPERATION_POOL" event. This event can be seen by accessing the System Alerts page and double clicking on "Software Update Failed" alert.

Cause

When the FAILED_TO_DRAIN_OPERATION_POOL event occurs, it means that the operation pool is hung up. This can happen if a running process has not completed, for example if there are log bundles queued up for transfer that have not completed.

To check for processes that are currently running, in the GUI click on the "Tasks" button located bottom right, and check to see if there are any active processes running that have not completed.

NOTE: There are no options for a user to forcibly stop a running process in the GUI

Solution

To resolve the issue, either wait for the process to finish or in the "Update Software" screen under "Software Update Options" check mark "Ignore current requests: Ignore ongoing requests, force pilot shutdown and continue the software update process" and "Override failed software update: Override a previously failed software update":

Software Update Options

The alternative solution is to force a Pilot failover by running the following fscli command which must be done by Oracle Support:

fscli login -u pillar -oracleFS <FS1 Pilot IP>

fscli pilot -forceFailover

Then log back into the GUI and re-run the upgrade.

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