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Asset ID: 1-72-2102938.1
Update Date:2017-11-28
Keywords:
Solution Type  Problem Resolution Sure

Solution  2102938.1 :   NSP GUI Not Available Because of LDAP File Rights Issues  

Related Items 
    

  • Oracle Communications Performance Intelligence Center (PIC) Software
    •  
Related Categories 
    

  • PLA-Support>Sun Systems>CommsGBU>Global Signaling Solutions>SN-SND: Tekelec PIC
    •  






In this Document


Symptoms


Changes


Cause


Solution



Created from <SR 3-12091368631>


Applies to:  

Oracle Communications Performance Intelligence Center (PIC) Software - Version 9.0.3 and later
Information in this document applies to any platform.



Symptoms


NSP GUI not available with error "Failure of server APACHE bridge" when trying to open NSP GUI.


Changes


In case of the 4 box at least 1 WL server was restarted recently.


Starting nspservice would finish abruptly and the nsp instance is not actually up.


Cause


In order to be sure that this is the case please checkout the following files located in /var/log/nsp/startup:


    

  • startNodeManager.log
    • 

  • startCluster.log
    • 

  • startAdmin.log
    • 



This files are written during the NSP startup and you will find lines like the following indicating the problem:




<Jan 29, 2016 11:52:59 AM EET> <Critical> <EmbeddedLDAP> <BEA-171522> <An error occurred while initializing the Embedded LDAP Server. The exception thrown is java.lang.ClassCastException: com.octetstring.vde.backend.BackendRoot.
This may indicate a problem with the data files for the Embedded LDAP Server. If the problem is with the data files and it can not be corrected, backups of previous versions of the data files exist in /usr/TKLC/nsp/bea/user_projects/domains/tekelec/servers/nspadmin/data/ldap/backup.>


<File Not Found: /usr/TKLC/nsp/bea/user_projects/domains/tekelec/servers/nspadmin/data/ldap/ldapfiles/changelog.index (Permission denied)>
The file/files mentioned might differ. You will find the file exists but it is owned by root user.




Because some files were damaged upon restart, the inodes of the files were fixed by fsck. Upon run, in the process of fixing the inodes, fsck changed the ownership of files to root user.


Solution


Checks done before using this KM:


    

  • Apache is working ok.
    • 

  • Oracle NSP database is working ok.
    • 



Change ownership to tekelec user and group via the following command:


chown tekelec:tekelec name_of_file


After fixing this issue, please check again the 3 files (startNodeManager.log, startCluster.log, startAdmin.log) during the nspservice startup  ("service nspservice start").


If new set of files that are not accessible. Please repeat the steps until the nspservice manages to start successfully:




 java.io.FileNotFoundException: /usr/TKLC/nsp/bea/user_projects/domains/tekelec/servers/nspadmin/logs/access.log (Permission denied)




 


 



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