SL3000 - Unable To Login To SLConsole and OP Panel, Error: No Session, Session Invalid, Session Not Supplied

Asset ID:	1-72-2099708.1
Update Date:	2017-05-19
Keywords:

Solution Type Problem Resolution Sure

Solution 2099708.1 : SL3000 - Unable To Login To SLConsole and OP Panel, Error: No Session, Session Invalid, Session Not Supplied

Applies to:

Sun StorageTek SL3000 Modular Library System - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

Invalid response received from library for request
Error: No session, session invalid, session not supplied. PLI authentication required

Cause

The ip address of the tape library cannot ping. FE tried to connect their laptop to isolate the problem.

Initial problem was due to customer connect to port 1A and also 2B was not configured correctly with missing ip address.

SL3000> network print
Host Name: SL3000-BP
Gateway: xxx.101.211.1
2B IP Address:
2B Subnet Mask: 255.255.255.255
2B MAC Address: 00:10:4F:0A:D3:A0

2A IP Address: N/A
2A Subnet Mask: N/A
2A MAC Address: DA:BE:EF:00:29:2D
COMPLETED

Added ip address

SL3000> network print
Host Name: SL3000-BP
Gateway: xxx.101.211.1
2B IP Address: xxx.101.211.126
2B Subnet Mask: 255.255.255.0
2B MAC Address: 00:10:4F:0A:D3:A0

2A IP Address: N/A
2A Subnet Mask: N/A
2A MAC Address: DA:BE:EF:00:29:2D
COMPLETED

Ping still failed

SL3000> ping xxx.101.211.1
PING xxx.101.211.1 (161.101.211.1): 56 data bytes
ping: sendto: Network is unreachable
COMPLETED

Configure to ping from laptop, ping still failed.

SL3000> ping xxx.168.10.20
PING xxx.168.10.20 (xxx.168.10.20): 56 data bytes
ping: sendto: Network is unreachable
COMPLETED

SL3000> network gateway xxx.101.211.1
requestId

requestId 7

Error Number 3005
Text Invalid IP address

Done

Failure Count 1

Success Count 0
COMPLETED

Solution

The fix was to configure port 2B on HBC card and to upgrade local SLC version to 6.51.

References

<NOTE:1546450.1> - SL8500/SL3000 - Unable to Login to Library with SLConsole
<NOTE:1511569.1> - SL500/SL3000/SL8500 - How to Download the SLConsole (SLC)
<NOTE:1503718.1> - SL3000 - How to Reset Operator Panel on the Library
<NOTE:2078084.1> - SL3000/8500 - How to read local operator panel SLC version using remote SLConsole
<NOTE:1481492.1> - SL8500/SL3000 - How to Change IP Address of Library
<NOTE:1544519.1> - SL3000 - SLC Reports 'Invalid Response Received From Library for the Request' After Library Firmware Upgrade
<NOTE:166650.1> - Working Effectively With Oracle Support - Best Practices

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