SL150 - After Ejecting Tapes From Mail Slot Still Showing Tapes in Mail Slot from Library Display

Asset ID:	1-72-2099692.1
Update Date:	2017-05-19
Keywords:

Solution Type Problem Resolution Sure

Solution 2099692.1 : SL150 - After Ejecting Tapes From Mail Slot Still Showing Tapes in Mail Slot from Library Display

Applies to:

StorageTek SL150 Modular Tape Library - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

Customer ejecting tape from the library, after removing the tapes from mail slot, the library is showing tapes still in the mail slot.

Cause

Mail slot not auditing.

2015-11-30T12:59:08.856 warn 0.0.0.0.0 1234 "ifmOpenCap - Director failed, Robot OK but CAP did not Open"
2015-11-30T12:59:08.856 error 0.0.0.0.0 1234 "Director - directorVerdeCapResp() directorVerdeCapRequ: CAP sensor not Opened after Open Operation; directorVerdeCapRequ: CAP sensor not Opened after Open Operation; End of Text" /usr/local/bin/Ifm
2015-12-02T08:23:20.329 warn 0.0.0.0.0 1234 "ifmOpenCap - Director failed, Robot OK but CAP did not Open"
2015-12-02T08:23:20.329 error 0.0.0.0.0 1234 "Director - directorVerdeCapResp() directorVerdeCapRequ: CAP sensor not Opened after Open Operation; directorVerdeCapRequ: CAP sensor not Opened after Open Operation; End of Text" /usr/local/bin/Ifm
2015-12-02T08:45:42.336 warn 0.0.0.0.0 1234 "ifmOpenCap - Director failed, Robot OK but CAP did not Open"
2015-12-02T08:45:42.336 error 0.0.0.0.0 1234 "Director - directorVerdeCapResp() directorVerdeCapRequ: CAP sensor not Opened after Open Operation; directorVerdeCapRequ: CAP sensor not Opened after Open Operation; End of Text" /usr/local/bin/Ifm
2015-12-02T09:11:11.709 error 0.0.0.0.0 1234 "Director - directorVerdeCapResp() directorVerdeCapRequ: CAP sensor not Opened after Open Operation; directorVerdeCapRequ: CAP sensor not Opened after Open Operation; End of Text" /usr/local/bin/Ifm
2015-12-02T09:11:11.710 warn 0.0.0.0.0 1234 "ifmOpenCap - Director failed, Robot OK but CAP did not Open"

2015-12-09T05:47:04.385 error 0.0.0.0.0 1234 "Director - directorVerdeCapResp() directorVerdeCapRequ: CAP sensor not Opened after Open Operation; directorVerdeCapRequ: CAP sensor not Opened after Open Operation; End of Text" /usr/local/bin/Ifm
2015-12-09T06:05:37.136 warn 0.0.0.0.0 1234 "ifmOpenCap - Director failed, Robot OK but CAP did not Open"
2015-12-09T06:05:37.136 error 0.0.0.0.0 1234 "Director - directorVerdeCapResp() directorVerdeCapRequ: CAP sensor not Opened after Open Operation; directorVerdeCapRequ: CAP sensor not Opened after Open Operation; End of Text" /usr/local

- Fetch from mailslot 3 failed.

2015-12-09T00:13:54.620 warn 0.0.14.0.1 0000 "Performed get retry. Get retry total = 1. Address for this retry (Mailslot #) 3"
2015-12-09T00:14:32.987 info 0.0.0.0.0 3312 "(request id = HOST/0x84b4350) IfmMove::doFetch(): Fetch failed from (Mailslot #) 3 with tape NJ0034L5, director op state = 0x1f9"
2015-12-09T00:14:32.987 error 0.0.14.0.1 5022 "Director - fetchResponse() srv_coord_fetch: no cart after fetch; End of Text" /usr/local/bin/Ifm
2015-12-09T00:14:32.995 error 0.0.0.0.0 3312 "(request id = HOST/0x84b4350) IfmMove::commonMoveCommand(): FETCH request of tape NJ0034L5 from (Mailslot #) 3 failed:"
2015-12-09T05:47:04.385 warn 0.0.0.0.0 1234 "ifmOpenCap - Director failed, Robot OK but CAP did not Open"
2015-12-09T05:47:04.385 error 0.0.0.0.0 1234 "Director - directorVerdeCapResp() directorVerdeCapRequ: CAP sensor not Opened after Open Operation; directorVerdeCapRequ: CAP sensor not Opened after Open Operation; End of Text" /usr/local/bin/Ifm
2015-12-09T06:05:37.136 warn 0.0.0.0.0 1234 "ifmOpenCap - Director failed, Robot OK but CAP did not Open"
2015-12-09T06:05:37.136 error 0.0.0.0.0 1234 "Director - directorVerdeCapResp() directorVerdeCapRequ: CAP sensor not Opened after Open Operation; directorVerdeCapRequ: CAP sensor not Opened after Open Operation; End of Text" /usr/local/bin/Ifm

- Failure on Dec 10 shows INOP is due to fetch failure from mailshot 1 cmo_calibrate_target failed to find target for address.

2015-12-10T00:12:57.740 warn 0.0.12.0.1 0000 "Performed get retry. Get retry total = 1. Address for this retry (Mailslot #) 1"
2015-12-10T00:13:14.641 warn 0.0.12.0.1 5651 "Performed find target retry at Addr (Mailslot #) 1: targetStatus=0, horizontalHuntCount=1, verticalHuntCount=134928968"
2015-12-10T00:14:28.896 warn 0.0.12.0.1 5651 "Performed find target retry at Addr (Mailslot #) 1: targetStatus=0, horizontalHuntCount=1, verticalHuntCount=16777352"
2015-12-10T00:14:28.924 warn 0.0.12.0.1 5651 "cmo_calibrate_target failed to find target for address (Mailslot #) 1, cmo_status=3; cmo_target_horizontal() visionStatus=2; cmo_target_horizontal: target not found for address (Mailslot #) 1; End of Text"

Solution

- Dispatch a robot and a mail slot on site.
- Need customer to use the doc 2072338.1 to verify the problem on site.
- Need customer to test mail slot is able to import and export before leaving the site.
- First action is to replace the mail slot and remove the tapes from mail slot and check the
tapes are present in the mail slot on GUI or not
-If issue remains replace the robot

Reference : SL150 - CAP Eject Failure (Doc ID 2072338.1)

References

<NOTE:2072338.1> - SL150 - CAP Eject Failure

Attachments

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